[Remote] Global Service Desk Analyst - French Bilingual analyst at Long View Systems

Calgary, Alberta, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Information Technology, IT ServicesIndustries

Requirements

Candidates must have at least 1 year of experience in a technical support role providing tier I support in a service desk or help desk environment. Fluency in both spoken and written French is required, along with proven ability to troubleshoot and resolve technical issues. The ability to adapt to changing customer needs, manage high-stress situations professionally, establish rapport with colleagues, and provide superior customer service are essential. Willingness to work evenings and weekends is also necessary. ITIL Incident Management understanding and an A+ Certification are considered advantageous.

Responsibilities

The Global Service Desk Analyst will provide tier I support for all IT and communications systems, submit documented customer issues into a ticket management system, and analyze symptoms to provide resolutions. They will also dispatch incidents to appropriate Tier II support groups when necessary and manage them throughout their lifecycle. The role involves assisting with internal and external escalations and actively seeking opportunities for process improvement and collaborating with peers to enhance service delivery.

Skills

Technical Support

Tier I Support

Customer Service

Ticket Management

Escalation Management

Process Improvement

French Language

Long View Systems

Owner representation and construction management consulting

About Long View Systems

Long View Systems provides tailored consulting services in Owner Representation and Construction Management for developers, property managers, and design professionals. Their services are designed to support projects ranging from $300,000 to $200 million, leveraging over 30 years of experience in the Mid-Atlantic market. The company stands out from competitors by offering senior-level expertise and a well-established network across various disciplines, fostering long-term relationships that go beyond simple transactions. The goal of Long View Systems is to deliver sustainable solutions that ensure projects are completed efficiently, on time, and within budget, while maintaining a strong respect for the skilled tradespeople involved in the construction process.

Calgary, CanadaHeadquarters

1999Year Founded

VENTURE_UNKNOWNCompany Stage

Industrial & Manufacturing, Real EstateIndustries

1-10Employees

Benefits

Professional Development Budget

401(k) Retirement Plan

Risks

Increased competition in IT solutions could impact Long View's market share.

Rapid technological changes may challenge Long View's service adaptability.

Economic downturns could reduce IT spending, affecting Long View's revenue.

Differentiation

Long View is recognized as a leader in sustainability by Microsoft and Cisco.

The company offers customized IT solutions across public and private sectors.

Founder Jim Long's deep industry experience enhances Long View's reputation and service quality.

Upsides

Growing demand for digital transformation boosts Long View's service relevance.

Recognition as a Sustainability Changemaker enhances Long View's market credibility.

Partnerships with Microsoft and Cisco strengthen Long View's industry position.

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