International Customer Service Representative (Evening Shift)
NateraSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Biotechnology, Enterprise SoftwareIndustries
Requirements
Candidates must possess at least 3 years of relevant experience in a customer service role, demonstrating effective communication, organizational, and time management skills, along with a professional telephone manner and the ability to quickly learn and communicate technical information. Fluency in Japanese and Korean is required, as is competence in standard computer packages such as Word, Excel, and PowerPoint.
Responsibilities
As a Global Service Center Associate, you will advise end users on best practices when using Veeva’s applications, identify and resolve client issues associated with those applications, build strong relationships with users, provide recommendations for service improvements, maintain accurate records of communication, and contribute to maintaining the highest standards of customer service and professionalism.
Skills
Customer Service
Communication
Organizational Skills
Time Management
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Japanese
Korean
English
Technical Communication
Documentation Management Software
Veeva Systems
Quality and regulatory software solutions provider
About Veeva Systems
Veeva Systems offers software solutions for quality, regulatory, and advertising claims management, focusing on consumer products and chemical companies. Their cloud-based platform provides visibility and traceability throughout the product journey, ensuring compliance with regulations and accelerating time-to-market. Unlike competitors, Veeva has specialized expertise in both the Life Sciences and Chemical sectors, allowing them to effectively address industry-specific challenges. The company's goal is to help clients efficiently bring safe and compliant products to market.
Key Metrics
Pleasanton, CaliforniaHeadquarters
2007Year Founded
$6.8MTotal Funding
IPOCompany Stage
Enterprise Software, Healthcare, Consumer GoodsIndustries
5,001-10,000Employees