Job Description

Position Overview

This role offers an opportunity to advance your career in payroll and customer service within a fast-paced, innovative company. You will contribute to a company making a global impact on the future of work, working closely with clients and internal teams in a collaborative and supportive atmosphere that values innovation and teamwork. Opportunities for continuous learning and career development are available through training programs and mentorship.

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

What You Bring

Payroll Expertise

• Proven experience in managing multi-country Global Payroll, with a strong understanding of payroll tax principles, social security contributions, and wage laws across multiple countries.
• Familiarity with payroll systems (e.g., ADP, SAP SuccessFactors, Workday, or similar).
• Demonstrated ability to read and interpret Collective Bargaining Agreements (CBAs).

Client-Centric Approach

• Proven experience in client-facing roles supporting high-touch Enterprise accounts, with a track record of handling escalations and inquiries with exceptional customer service.

Problem-Solving Skills

• Ability to analyze payslips, detect discrepancies, reconcile payroll data, and research complex issues using various research tools.

Adaptability

• Thrive in a dynamic, fast-paced environment and adjust swiftly to changing priorities across different jurisdictions.

Communication

• Strong verbal and written skills in English; additional European languages are a plus.
• Proficient in using support tools (E.g. Zendesk) and Google Sheets.

Team Player

• A collaborative mindset with experience working alongside cross-functional teams and external vendors to ensure smooth, compliant payroll operations.

Analytical Mindset

• Excellent research, organizational, and process documentation skills with an ability to optimize workflows and implement process improvements.

Key Responsibilities

Support & Client Consultation

• Act as the first line of support for complex multi-country global payroll inquiries.
• Offer expert advice on navigating differences in payroll practices and tax considerations across various countries.

Escalation & Collaboration

• Work with internal teams to resolve complex payroll issues, ensuring clear communication of status and resolutions to clients.

Client Communication & Proactive Outreach

• Collaborate closely with CSMs to deliver proactive updates and best-practice guidance, ensuring a unified, high-quality client experience.
• Proactively update your assigned client group and contribute to creating or enhancing training resources that reduce escalations and improve team knowledge.

Practicals

• You'll report to: Manager, Payroll Client Services
• Team: Payroll - Payroll Client Services
• Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify.
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree with the practice of adjusting compensation based on an employee's location.

What this job can offer you

• An opportunity to advance your career in payroll and customer service, within a fast-paced, innovative company.
• Contribute to a company making a global impact on the future of work.
• Work closely with clients and internal teams, fostering a collaborative and supportive atmosphere that values innovation and teamwork.
• Opportunities for continuous learning and career development, with access to training programs and mentorship.
• Competitive compensation and benefits.

Salary: [Not Specified] Location Type: Fully Remote Employment Type: [Not Specified]