[Remote] Global Enablement Program Manager, Account Management & Customer Support - India at JumpCloud

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

~3+ years of experience in a post-sales customer-facing role (e.g., Account Manager, Customer Success Manager, or equivalent) within a Commercial or Enterprise B2B SaaS organization
~1+ year of experience in Sales or Customer Success Enablement, or in a leadership/training/coaching role with measurable impact on team performance
Deep understanding of the post-sales customer lifecycle, including onboarding, adoption, success planning, renewal, and expansion motions
Proven ability to facilitate engaging virtual and in-person training sessions that drive behavior change and improve customer outcomes
Familiarity with Value Selling, Customer Success frameworks, or similar methodologies for driving customer value and growth
Domain knowledge in IT, Security, and SaaS and comfort enabling technically oriented teams is a strong plus
Data-driven mindset with proficiency in Salesforce, Gong, Catalyst, Tableau, and Google Workspace to analyze trends and measure enablement impact
Must be located in and authorized to work in India

Responsibilities

Design and deliver engaging onboarding and ongoing enablement programs for global AM and CSM teams supporting Commercial and Enterprise segments
Develop and facilitate skill-development sessions focused on customer lifecycle excellence—driving adoption, value realization, renewal, and expansion
Provide ongoing 1:1 and small-group coaching to strengthen performance in relationship management, success planning, customer advocacy, and expansion strategy
Lead call reviews and live/recorded coaching sessions to enhance effectiveness in account planning, value articulation, stakeholder engagement, renewal negotiation, and cross-sell/up-sell motions
Drive adoption of AM & CSM playbooks and processes to ensure consistent, scalable customer engagement and growth execution across regions
Build and maintain enablement content and resources—including talk tracks, success plans, templates, and playbooks—tailored to AM and CSM roles
Partner cross-functionally with Customer Success, Sales, RevOps, and Product Marketing to align enablement initiatives with customer lifecycle processes, marketing campaigns, and product launches
Analyze performance and engagement metrics (renewal rate, expansion pipeline, NRR, adoption trends) to identify skill gaps and prioritize enablement programs

Skills

Key technologies and capabilities for this role

Instructional DesignProgram ManagementCoachingCustomer SuccessAccount ManagementOnboardingSkill DevelopmentRelationship ManagementSuccess PlanningCustomer AdvocacyExpansion StrategyCall ReviewsAccount PlanningStakeholder EngagementRenewal NegotiationCross-SellPlaybooks

Questions & Answers

Common questions about this position

Is this role remote?

Yes, all roles at JumpCloud are remote unless otherwise specified in the job description.

What experience is required for this position?

The role requires ~3+ years in a post-sales customer-facing role like Account Manager or Customer Success Manager in Commercial or Enterprise B2B SaaS, plus ~1+ year in Sales or Customer Success Enablement or a leadership/training/coaching role. A deep understanding of the post-sales customer lifecycle, including onboarding, adoption, success planning, renewal, and expansion, is also needed.

What is the salary or compensation for this role?

This information is not specified in the job description.

What are the main responsibilities of this role?

Responsibilities include designing and delivering enablement programs for global AM and CSM teams, facilitating skill-development sessions, providing coaching, leading call reviews, driving playbook adoption, building content resources, partnering cross-functionally, and analyzing performance metrics.

What makes a strong candidate for this position?

A strong candidate has proven ability to facilitate engaging virtual and in-person training sessions that drive results, along with measurable impact from prior enablement or coaching roles in B2B SaaS.

JumpCloud

Cloud-based identity and access management services

About JumpCloud

JumpCloud offers cloud-based directory services that help businesses manage user identities and access to IT resources like applications, networks, and devices from a single platform. It serves a variety of clients, including small and medium-sized businesses and larger enterprises, particularly in sectors that require strong IT security. The company operates on a subscription model with different service tiers, allowing clients to choose features that fit their needs and budgets. JumpCloud's goal is to simplify identity management and access control, enhancing security and operational efficiency for its users.

Louisville, ColoradoHeadquarters

2012Year Founded

$371.3MTotal Funding

SERIES_FCompany Stage

Enterprise Software, CybersecurityIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

401(k) Company Match

Remote Work Options

Risks

Increased competition from established IAM providers like Okta and Microsoft.

Rapid technological advancements may strain JumpCloud's resources to keep up.

Economic uncertainties could impact spending on IAM solutions, affecting revenue.

Differentiation

JumpCloud offers a unified platform for identity and device management.

The company provides Zero Trust security models for remote and hybrid work environments.

JumpCloud's SaaS Management capabilities address the rising importance of cloud-based applications.

Upsides

The global IAM market is projected to grow at a CAGR of 13.1% until 2030.

Increased demand for Zero Trust models aligns with JumpCloud's offerings.

Growing need for SME cybersecurity solutions supports JumpCloud's market presence.

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