Global Client Account Services (GCAS) Client Service Specialist at T. Rowe Price

Baltimore, Maryland, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Asset ManagementIndustries

Requirements

Ability to service institutional clients holding separate accounts, sub-advised, and proprietary TRP products
Ownership of operational service requests throughout the entire client lifecycle
Strong partnership with Distribution Relationship Managers to present as one T. Rowe Price to clients
Handling service requests including Investment Management Agreement updates, fee payment modifications, reporting requests, coordination of restricted lists, reconciliation inquiries, establishing new market openings, cash movement execution/monitoring, and participation in new counterparty agreements
Predominant interaction with clients via email
Collaboration with business partners such as Investments, Legal, ITS, Investment Compliance, Finance, Global Investment Operations, and Global Client Investment Reporting to provide timely responses
Management of critical, time-sensitive deadlines for client requests
Execution of operational requirements either independently or ensuring completion by deadlines
Proven judgment and discretion in analyzing, evaluating, and executing servicing for complex institutional clients, with some direction from senior team members

Responsibilities

Supports a variety of straightforward client relationships, including onboarding, monitoring requests, and resolving issues as they arise
Escalates complex issues and requests to more senior staff as needed
Gathers data to inform operating or servicing agreements
Performs analyses on operational issues raised by clients and their service providers

Skills

Key technologies and capabilities for this role

Client ServicingAccount ManagementStakeholder ManagementAsset ManagementOperational SupportDocumentation ManagementCross-Functional CollaborationClient Relationship Management

Questions & Answers

Common questions about this position

What benefits does T. Rowe Price offer?

T. Rowe Price provides compensation, benefits, and flexibility to enrich your life, along with resources to support your career path.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What are the main responsibilities of the Client Service Specialist?

The role involves servicing institutional clients by owning operational service requests like Investment Management Agreement updates, fee modifications, reporting requests, restricted lists coordination, reconciliation inquiries, new market openings, cash movements, and new counterparty agreements.

What is the company culture like at T. Rowe Price?

The culture is collaborative, respects and values differences, and features colleagues who share a spirit of generosity. The team provides a supportive and engaging environment where employees feel challenged, engaged, and valued.

What makes a strong candidate for this role?

Strong candidates should excel at managing operational service requests throughout the client lifecycle, partnering with Distribution Relationship Managers, liaising with internal and external stakeholders, and interacting with clients primarily via email to ensure timely responses.

T. Rowe Price

Global asset management and investment advisory services

About T. Rowe Price

T. Rowe Price provides investment advisory services and retirement solutions to individual investors, financial intermediaries, and institutions. The firm employs a disciplined investment approach supported by extensive research to deliver long-term value. It generates revenue mainly through management fees based on the assets it manages, which amounted to $1.569 trillion as of June 30, 2024. T. Rowe Price serves a wide range of clients, including individual investors, retirement plan sponsors, and institutional investors like endowments and foundations. Its global reach and experienced investment teams enable the firm to offer various investment strategies and products, helping clients achieve their financial goals.

Baltimore, MarylandHeadquarters

1937Year Founded

$78,115.8MTotal Funding

IPOCompany Stage

Quantitative Finance, Financial ServicesIndustries

10,001+Employees

Benefits

Paid Volunteer Time

Parental Leave

Learning & Growth Resources

Matching Charitable Gifts

Health Care Benefits

Generous Retirement Plan

Risks

Increased competition from AI-powered platforms challenges T. Rowe Price's traditional strategies.

Departure of key personnel may impact T. Rowe Price's wealth management capabilities.

High valuations of AI startups could divert capital from traditional asset management firms.

Differentiation

T. Rowe Price offers a comprehensive range of investment strategies across various asset classes.

The firm emphasizes long-term value through disciplined investment and extensive research capabilities.

T. Rowe Price's global reach and diverse client base enhance its market position.

Upsides

Growing interest in AI-driven investment strategies presents new opportunities for T. Rowe Price.

The rise of quantum technology aligns with T. Rowe Price's focus on tech startups.

Collaboration trends in biotech offer potential investment opportunities in genetic medicine.

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