Global Candidate Experience Manager at OpenAI

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Technology, RecruitingIndustries

Requirements

7+ years of experience in recruiting coordination, candidate experience, or recruiting operations
5+ years managing and developing large, globally distributed coordination teams
Track record of leading substantial coordination or recruiting operations teams
Experience scaling programs across multiple offices or countries
Thrives in environments where bespoke workflows and scalable infrastructure must coexist

Responsibilities

Leading, mentoring, and scaling a global team of Recruiting Coordinators, leads and contingent workers across multiple regions and time zones
Owning the end-to-end candidate experience across Executive, Research, Technical, GTM, and G&A hiring
Building global service standards, SLAs, operating rhythms, and training programs that ensure consistent quality across a decentralized team
Partnering closely with every Recruiting function at OpenAI to support high-impact, highly confidential, and fast-moving searches
Building global workflows and systems for complex, multi-loop, or emerging talent profiles where no existing playbook exists
Improving and operationalizing scheduling, load balancing, shadowing, interviewer readiness, and onsite experience programs
Collaborating with Internal Tools and People Innovation Lab to embed AI-first practices into every aspect of coordination and experience
Driving continuous process improvements that reduce friction, increase fairness, and scale effectively with company growth
Establishing and reporting on key metrics such as SLA performance, throughput, scheduling efficiency, load distribution, and candidate CSAT
Partnering cross-functionally with Executive Operations, People Analytics, Workplace, IT, HR Ops, and Recruiting Leadership to ensure fast, smooth execution across all hiring workflows

Skills

Recruiting Coordination

Interview Logistics

Operational Workflows

People Leadership

Global Team Management

Service Standards

Strategic Design

AI Integration

OpenAI

Develops safe and beneficial AI technologies

About OpenAI

OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$18,433.2MTotal Funding

LATE_VCCompany Stage

AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health insurance

Dental and vision insurance

Flexible spending account for healthcare and dependent care

Mental healthcare service

Fertility treatment coverage

401(k) with generous matching

20-week paid parental leave

Life insurance (complimentary)

AD&D insurance (complimentary)

Short-term/long-term disability insurance (complimentary)

Optional buy-up life insurance

Flexible work hours and unlimited paid time off (we encourage 4+ weeks per year)

Annual learning & development stipend

Regular team happy hours and outings

Daily catered lunch and dinner

Travel to domestic conferences

Risks

Elon Musk's legal battle may pose financial and reputational challenges for OpenAI.

Customizable ChatGPT personas could lead to privacy and ethical concerns.

Competitors like Anthropic raising capital may intensify market competition.

Differentiation

OpenAI's capped profit model prioritizes ethical AI development over unlimited profit.

OpenAI's AI models, like Sora, offer unique video creation from text descriptions.

OpenAI's focus on AGI aims to create AI systems smarter than humans.

Upsides

OpenAI's $6.6 billion funding boosts its AI research and computational capacity.

Customizable ChatGPT personas enhance user engagement and satisfaction.

OpenAI's 'Operator' AI agent could revolutionize workforce automation by 2025.

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