Global AV & Event Operations Service Owner at Workday

Pleasanton, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, HR TechIndustries

Requirements

Experienced and strategic mindset for driving operational excellence in global AV event support and services
Expertise in managing managed service provider (MSP) partnerships, including monitoring KPIs, SLAs, and overall performance via a common scorecard
Strong liaison and partnership skills with internal stakeholders such as Real Estate (REW), Corporate Communications, AV Engineering, and executive support teams
Ability to define event requirements and technical solutions in collaboration with partners
Proficiency in data analysis to identify trends and drive process improvements
Focus on strategic oversight, service governance, and establishing global AV support standards (not hands-on technical work)

Responsibilities

Provide comprehensive strategic oversight of global AV managed service providers, starting with the Pleasanton Meeting Center team and extending to other global MSPs
Monitor Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and MSP performance by developing a common scorecard
Act as the primary liaison between MSPs and internal partners (e.g., Real Estate, Corporate Communications, AV Engineering, executive teams) to ensure seamless, end-to-end event delivery
Partner with Corporate Communications and AV Engineering to define requirements and technical solutions for events, delivering white-glove service for high-stakes executive presentations
Drive operational excellence by implementing a strong AV service governance model and establishing global standards and efficient processes for the Pleasanton Meeting Center and all Workday locations
Use data and analysis to identify trends and support continuous improvement of AV services

Skills

Key technologies and capabilities for this role

AV OperationsEvent ManagementService OwnershipDigital Employee ExperienceCross-Functional CollaborationBusiness Technology

Questions & Answers

Common questions about this position

What is the employment type for this role?

This is a full-time position.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What are the main responsibilities of the Global AV & Event Operations Service Owner?

The role involves providing strategic oversight of global AV managed service providers, driving operational excellence, managing MSP partnerships, developing global AV support standards, and acting as the primary liaison between MSPs and internal partners like Real Estate, Corporate Communications, AV Engineering, and executive support teams.

What is the company culture like at Workday?

Workday's culture is rooted in integrity, empathy, and shared enthusiasm, with a collaborative team that values creativity, innovation, and continuous improvement. They seek curious minds and courageous collaborators who bring optimism and drive, providing trust to take risks, tools to grow, and long-term support.

What kind of experience makes a strong candidate for this role?

Workday seeks an experienced and strategic professional to lead service operations without hands-on technical work, focusing on strategic direction, MSP management, global standards, and cross-functional liaison duties for high-impact events.

Workday

Cloud applications for finance and HR management

About Workday

Workday provides enterprise cloud applications that focus on finance and human resources for medium to large-sized businesses across various industries. Its main products include Workday Human Capital Management, Workday Financial Management, Workday Adaptive Planning, and Workday Student, which help organizations manage their workforce and streamline financial operations. The software operates on a subscription model, allowing clients to pay a recurring fee based on the number of users and specific modules needed. This model supports continuous updates and improvements to the software. Workday stands out from competitors due to its strong emphasis on customer satisfaction and employee engagement, offering tools like Workday Peakon Employee Voice to enhance workforce experience. The company's goal is to provide essential tools that improve operational efficiency and support businesses in managing their human resources and financial operations effectively.

Pleasanton, CaliforniaHeadquarters

2005Year Founded

$209.4MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Performance Bonus

Stock Options

Professional Development Budget

Conference Attendance Budget

Risks

Emerging HR tech startups like Buk could challenge Workday's market share.

Dependency on third-party platforms like Udemy may complicate service delivery.

Strategic shifts under new leadership could disrupt existing customer relationships.

Differentiation

Workday is a leader in cloud-based HCM and ERP solutions for large enterprises.

The company offers a subscription model ensuring steady revenue and continuous software updates.

Workday's focus on employee engagement tools like Peakon sets it apart in the market.

Upsides

Increased demand for cloud HCM solutions boosts Workday's market potential.

AI-driven analytics enhance Workday's financial management offerings with predictive insights.

Workday's partner ecosystem expansion, like with MetLife, opens new customer opportunities.

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