Sr. Manager, Customer Advocacy & Growth Initiatives
Adobe- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
ServiceNow
Candidates should possess a Bachelor's degree in a related field such as Business, Marketing, or Communications, with a minimum of 5 years of experience in engagement management, sales operations, or a similar role. Strong analytical skills and proficiency in data visualization tools like Power BI or Dynamics are essential, along with experience managing complex projects and stakeholder relationships. Knowledge of CRM systems and executive engagement strategies is preferred.
As a Global Advisory Council Engagement Manager - Reporting and Insights Lead, you will be responsible for managing a portfolio of engagements directly with the GAC, preparing and tracking customer interactions, and serving as the resident expert in reporting and analytics. You will collaborate with sales and marketing teams, senior executives, and the broader IGTM, ensuring seamless execution, effective tracking, and impact capture of engagements. Furthermore, you will own the collection, analysis, and visualization of program data to demonstrate value, develop and maintain dashboards, and proactively identify data-driven insights to communicate program impact to executive audiences, as well as coordinate schedules and support leadership in high-impact meetings.
Cloud-based platform for digital workflows
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.