ServiceNow

Global Advisory Council Engagement Manager – Operations Lead

Philadelphia, Pennsylvania, United States

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Requirements

Candidates should possess experience in project and program management, demonstrating a strong ability to execute strategic engagements and collaborate with stakeholders at all levels. They should have experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, potentially including using AI-powered tools or automating workflows. Furthermore, a background in influencing strategic engagements and expanding career growth through visibility with leadership teams is desired.

Responsibilities

As a Global Advisory Council Engagement Manager – Operations Lead, the individual will coordinate customer interactions, manage executive schedules, and facilitate strategic customer engagements with key stakeholders. They will manage a portfolio of engagements, act as a resident expert in operational efficiency, and serve as a key connector between the GAC, sales, marketing, and senior executives, ensuring seamless execution and impact capture. Responsibilities include collaborating with the sales team, capturing and tracking GAC interactions, managing customer engagement collateral, providing operational and administrative support such as calendar management and meeting coordination, and assisting with supplier onboarding and process support.

Skills

Customer Engagement
Stakeholder Management
Project Management
Operational Efficiency
Internal Systems (Dynamics)
Executive Coordination
Strategic Customer Engagement

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Key Metrics

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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