ServiceNow

Global Advisory Council Engagement Manager - Reporting and Insights Lead

Orlando, Florida, United States

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Requirements

Candidates should possess a Bachelor's degree in a related field such as Business, Marketing, or Communications, with a minimum of 5 years of experience in engagement management, sales operations, or a similar role. Strong analytical skills and proficiency in data visualization tools like Power BI or Dynamics are essential, along with experience managing complex projects and stakeholder relationships. Knowledge of CRM systems and executive engagement strategies is preferred.

Responsibilities

As a Global Advisory Council Engagement Manager - Reporting and Insights Lead, you will be responsible for managing a portfolio of engagements directly with the GAC, preparing and tracking customer interactions, and serving as the resident expert in reporting and analytics. You will collaborate with sales and marketing teams, senior executives, and the broader IGTM, ensuring seamless execution, effective tracking, and impact capture of engagements. Furthermore, you will own the collection, analysis, and visualization of program data to demonstrate value, develop and maintain dashboards, and proactively identify data-driven insights to communicate program impact to executive audiences, as well as coordinate schedules and support leadership in high-impact meetings.

Skills

Reporting
Analytics
Power BI
Data Visualization
Data Analysis
Stakeholder Management
Program Management
Dashboard Development

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Key Metrics

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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