Gestionnaire de la réussite client at GeoComply

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cybersecurity, Geolocation, GamingIndustries

Requirements

(Not explicitly listed in the job description; inferred from context: experience in client success, relationship management, technical knowledge of geolocation/cybersecurity products, data analysis skills, proficiency in CRM systems, French/English bilingualism preferred.)

Responsibilities

Cultiver et maintenir des relations d'affaires et techniques avec les clients pour assurer un succès à long terme en offrant de la valeur grâce à nos solutions
Agir comme le principal point de contact et établir une relation de conseillère de confiance avec les parties prenantes clés de la clientèle
Surveiller continuellement les indicateurs de santé du client, en effectuant des suivis réguliers, des revues d'affaires et la production de rapports
Mener les intégrations et diriger les efforts pour l'intégration de nouveaux clients et gérer des aspects tels que la formation, le dépannage et les démonstrations de produits
Analyser les données pour identifier les opportunités d'amélioration de l'expérience client et de croissance des affaires
Coordonner toutes les parties prenantes pour atteindre les objectifs clients et les meilleures métriques de performance afin d'offrir de la valeur
Défendre les besoins/problèmes des clients de manière interfonctionnelle et coordonner avec les équipes des ventes, des produits et du soutien
Prendre proactivement en charge les problèmes et les demandes des clients, éliminer les obstacles, diriger le dépannage et communiquer les solutions aux parties prenantes
Tenir à jour les dossiers clients dans le système de gestion de la relation client (GRC)
Identifier et gérer les comptes à risque et élaborer des stratégies de prévention du taux d’attrition
Aider au processus de renouvellement et identifier les opportunités de ventes incitatives et de ventes croisées
Diriger et animer la formation client après la sortie de nouvelles fonctionnalités de produits ou l'offre de nouveaux produits
Mener des analyses pour surveiller le succès et la performance des solutions

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementClient RelationsGeolocation TechnologyCybersecurityFraud PreventionRegulatory ComplianceBusiness Development

Questions & Answers

Common questions about this position

What are the main responsibilities of the Customer Success Manager role?

The role involves cultivating and maintaining business and technical relationships with clients, acting as their primary point of contact and trusted advisor, monitoring client health indicators with regular follow-ups and business reviews, leading integrations for new clients including training and troubleshooting, and analyzing data to identify improvement opportunities.

Is this Customer Success Manager position remote or office-based?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at GeoComply?

GeoComply emphasizes a deep commitment to solving problems and revolutionizing online interactions, with staff united at the core of success, teams distributed across five countries and three continents, and a focus on customer-centric innovation.

What makes a strong candidate for the Customer Success Manager position?

Strong candidates excel at building transformative client relationships, acting as trusted advisors, monitoring client health metrics, leading technical integrations and training, and analyzing data for experience improvements, particularly for key accounts.

GeoComply

Geolocation compliance and anti-fraud solutions

About GeoComply

GeoComply specializes in geolocation compliance and anti-fraud solutions, focusing on ensuring safe online interactions. The company performs geolocation checks to validate user access, which is essential for industries like online gambling, media streaming, and financial services. Their main product, GeoGuard, helps clients block unauthorized access, particularly from users trying to bypass geographic restrictions using VPNs. This technology is integrated into clients' platforms through software development kits (SDKs), and GeoComply earns revenue from subscription fees and licensing agreements. What sets GeoComply apart from competitors is its strong emphasis on customer relationships and its global presence, with offices across three continents. The company's goal is to enhance online safety and compliance, instilling confidence in every digital interaction.

Vancouver, CanadaHeadquarters

2011Year Founded

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, Cybersecurity, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Professional Development Budget

Hybrid Work Options

Flexible Work Hours

Risks

Increased competition from Xpoint after losing a patent infringement case.

Partnership with Intertrust may expose GeoComply to digital rights management risks.

Expansion into iGaming may lead to regulatory risks in strict jurisdictions.

Differentiation

GeoComply specializes in geolocation compliance, crucial for online gambling and streaming services.

Their GeoGuard solution effectively blocks unauthorized access via VPNs, ensuring content rights compliance.

GeoComply offers SDKs for seamless integration, enhancing client platforms' security and compliance.

Upsides

Growing demand for geolocation services in iGaming due to U.S. regulatory changes.

Partnerships with IDVerse expand market coverage in the iGaming sector.

Integration with multi-DRM services enhances content protection for media companies.

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