General Manager (Sur La Table) at CSC Generation

Murray, Utah, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Strategic business acumen and strong operational expertise to drive culinary and retail performance
Expertise in Sur La Table’s brand, products, and culture, maintained through active training and independent learning
Ability to lead high-performing retail and culinary teams
Knowledge of key performance metrics (e.g., second-class sign-ups, retail product sales, individual sales volume, average transaction value, customer conversion rates, guest feedback)

Responsibilities

Recruit, develop, and retain a high-performing team for culinary and retail needs
Lead, coach, and inspire associates to exceed performance expectations and maintain positive team culture
Conduct regular performance evaluations, provide feedback, and create development plans
Represent the brand by creating memorable, educational customer experiences to inspire loyalty
Ensure exceptional customer experience through a Guest Obsessed culture and resolve concerns timely
Develop and implement strategies for merchandising, marketing, and engagement to exceed sales and financial goals
Monitor and analyze daily key performance metrics to optimize store performance
Meet or exceed culinary and retail goals via exceptional classes and experiences
Oversee daily store operations and ensure compliance with company policies and procedures
Maintain accurate inventory, minimize shrink, and ensure proper merchandising
Ensure store safety, cleanliness, and address maintenance needs
Maintain accuracy of associates’ records (e.g., time, attendance, certifications, personal info)
Adhere to wage and hour laws and accurately record time worked
Model and ensure communication, maintenance, and adherence to all company policies and SOPs

Skills

Key technologies and capabilities for this role

Retail ManagementTeam LeadershipStaff RecruitmentPerformance CoachingCustomer ExperienceBrand RepresentationOperational ExpertiseProduct KnowledgeTeam DevelopmentSales Performance

Questions & Answers

Common questions about this position

What is the salary for the General Manager position?

This information is not specified in the job description.

Is this General Manager role remote or on-site?

This is an on-site position managing a physical store location, as it involves leading retail and culinary teams and driving store performance.

What skills are required for the General Manager role?

Key skills include leadership and team development, strategic business acumen, operational expertise, customer service excellence, and sales performance analysis.

What is the company culture like at Sur La Table?

The culture emphasizes creating happiness through cooking and sharing good food, fostering a positive team environment, and delivering exceptional, customer-focused 'Guest Obsessed' experiences.

What makes a strong candidate for this General Manager position?

Strong candidates demonstrate the ability to recruit and develop high-performing teams, drive sales through merchandising and customer engagement, and consistently exceed performance KPIs like sales volume and customer conversion rates.

CSC Generation

Acquires and revitalizes struggling retail brands

About CSC Generation

CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.

Merrillville, IndianaHeadquarters

2016Year Founded

$107.6MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Risks

Increased competition may lead to higher acquisition costs for CSC Generation.

Operational challenges in integrating new brands like Backcountry could affect performance.

Economic downturns could reduce consumer spending, impacting CSC's profitability.

Differentiation

CSC Generation specializes in acquiring and revitalizing struggling retail brands.

The company integrates brands into its platform to drive growth and profitability.

CSC Generation identifies 'unsexy' opportunities with significant potential for turnaround.

Upsides

CSC Generation's acquisition of Backcountry expands its consumer-centric brand portfolio.

The rise of AI-driven personalization can enhance CSC's customer engagement and conversion rates.

Direct-to-consumer models offer CSC increased profitability by cutting out intermediaries.

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