General Manager | Los Angeles at Blank Street

Los Angeles, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Food and Beverage, HospitalityIndustries

Requirements

Proven operator who thrives in fast-paced, high-growth environments
Customer-focused
Highly organized
Motivated to make a lasting impact
Thorough understanding of what makes Blank Street’s products unique and differentiated, with ability to communicate it to customers and teammates

Responsibilities

People
Create a motivating and engaging culture for employees
Consistently celebrate, train, coach and mentor your team
Step in to cover scheduling gaps or time off in your locations
Create and publish all schedules according to state and local labor laws
Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time
Recruit super star talent in collaboration with the People Team
Coordinate training and accreditation of all new hires
Oversee and validate the quality of training being led by your Cafe Leads, providing feedback and coaching where needed
Develop your teams in a timely manner, ensuring any performance issues are addressed quickly and fairly
Work with HQ to manage change to ensure Blank Street is continuously evolving while minimizing disruption for your team
Work to maintain the very best team engagement scores
Product
Be a brand ambassador - have a thorough understanding of what makes Blank Street’s products unique and differentiated with the ability to communicate it to customers and teammates, inspiring them to fall in love with Blank Street
Maintain food and beverage quality standards across your stores and ensure recipes are executed accurately and consistently by your team
Accountable for all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System at the neighborhood level
Ensure your team has the inventory and equipment needed to meet demand by managing neighborhood level inventory
Spend 50% of your week leading by example behind bar through customer service and production of technically excellent food and beverage products across your locations
Operational and Brand excellence
Achieve company standard scores and above via our operations auditing platform
Ensure the safety, cleanliness and presentation of your locations in line with company policies including preparing stores for inclement weather, LTO or new menu launches
Promote an environment that is set up for success and an “A” DOH Grade by solving any facilities, maintenance, and pest control issues quickly and efficiently across all locations
Neighborhood Performance
Develop meaningful ties with neighboring businesses and people to help grow local brand loyalty
Take ownership of your stores’ financial performance, finding areas for growth and inspire team to share the same vision across your neighborhood
Uphold the company standard NPS scores, motivating your team to provide exceptional service
Own celebrating positive customer feedback and investigating negative customer feedback

Skills

Key technologies and capabilities for this role

Team LeadershipEmployee TrainingRecruitmentSchedulingTimecard ManagementCoachingMentoringCustomer ServiceOperations ManagementLabor Law ComplianceHospitality

Questions & Answers

Common questions about this position

What is the location for this General Manager role?

The role is based in Los Angeles, where you'll launch and lead one of the first cafés.

What salary or compensation does this position offer?

This information is not specified in the job description.

What key skills are needed for the General Manager position?

The role requires being customer-focused, highly organized, and a proven operator who thrives in fast-paced, high-growth environments with strong leadership in team building, operations, and hospitality.

What is the company culture like at Blank Street?

Blank Street emphasizes creating a motivating and engaging culture, celebrating and mentoring teams, maintaining high team engagement scores, and embedding the brand into the community with passion and precision.

What makes a strong candidate for this General Manager role?

A strong candidate is a proven operator experienced in fast-paced environments, skilled at building high-performing teams, delivering exceptional customer experiences, and passionate about brand ambassadorship and operations.

Blank Street

Specialty coffee shop with efficient service

About Blank Street

Blank Street provides a unique coffee shop experience by offering high-quality coffee and food at affordable prices. The company started with a small coffee cart in Brooklyn and has since expanded to major cities like New York, London, Boston, and Washington, D.C. Their product offerings include specialty coffees sourced from around the world and fresh, locally-sourced food. Customers can enjoy a quick yet premium experience, thanks to the efficiency of their small locations that help keep costs down. Blank Street differentiates itself from competitors by focusing on customer convenience through technology, such as their app that allows for ordering ahead, customizing drinks, and participating in loyalty programs. They also prioritize employee satisfaction by paying baristas above-market wages. The goal of Blank Street is to redefine the coffee shop experience by combining quality, affordability, and exceptional service, making it a significant player in the specialty coffee market.

New York City, New YorkHeadquarters

2020Year Founded

$50.6MTotal Funding

EARLY_VCCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Flexible Work Hours

Company Equity

Risks

Rapid expansion may lead to operational inefficiencies and overextension.

Subscription program may not resonate with all customer segments, risking dissatisfaction.

Reliance on outsourced vendors poses risks if supply chain disruptions occur.

Differentiation

Automated espresso machines ensure consistent quality and enhance barista-customer interaction.

Small, cost-effective locations reduce overhead and allow competitive pricing.

Focus on high-quality, clean, and natural products at affordable prices.

Upsides

Rapid expansion into major cities increases brand visibility and market presence.

Subscription model provides steady revenue and enhances customer loyalty.

Partnerships with lifestyle brands boost brand visibility and customer engagement.

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