General Manager in Training at Advance Auto Parts

Kansas City, Missouri, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive RetailIndustries

Requirements

High school diploma or GED; Bachelor’s degree in business or related area preferred
ASE P2 certified or ASE ready equivalent; ASE certification preferred but not required
2-3 years of experience managing a team of 10-20 team members in a fast-paced retail environment
Successful experience managing profitability with proven financial and business acumen
Working knowledge of automotive systems preferred
Superior communication and customer service skills; speak and write English (bi-lingual a plus)
Ability to use Microsoft software effectively (Word, Excel required; PowerPoint preferred)
Ability to calculate figures such as discounts, percentages, sales increases, and gross profit percent
Ability to review and analyze P&L statements and business reports
Ability to locate and stock parts; source from special order, FDO, second source, etc
Safety knowledge and skills
Parts and automotive system knowledge
Ability to execute and train advanced solution, project, and product quality recommendations
Ability to execute and train all store operational processes, procedures, testing/diagnostic equipment for DIY services, inventory systems, store equipment, POS, and parts lookup systems
Ability to hold others accountable, inspect work quality, and give inspiring feedback
Ability to work assortment of days, evenings, and weekends
Physical ability to walk/stand predominantly; talk/hear; use hands/fingers; reach; climb/balance; stoop/kneel/crouch/crawl; lift/move up to 50 lbs frequently and 100 lbs occasionally; specific vision abilities (close, distance, color, depth perception, adjust focus)
Ability to work inside mostly, occasionally outside in various weather conditions

Responsibilities

Provide GAS3 selling experience for DIY and professional customers
Provide leadership and developmental coaching for store Team Members
Achieve personal/store sales goals and service objectives
Manage DIY services including battery installation, testing, wiper installs, etc
Ensure high standards of customer service including prompt handling of complaints for product and operational standards
Understand levers to impact P&L
Manager on duty responsibilities (touch base/coaching, issue resolution, floor/phone management, task assignment/completion, safety, open/close duties)
Weekly scheduling process
Assist in backing up operations of commercial delivery program
Act like an owner

Skills

Key technologies and capabilities for this role

GAS3 sellingleadership coachingP&L managementbattery installationwiper installationcustomer serviceinventory managementPOS systemsparts lookupMicrosoft ExcelMicrosoft Wordautomotive systemsASE P2schedulingsafety protocols

Questions & Answers

Common questions about this position

What prior experience is needed for the General Manager in Training role?

Candidates need 2-3 years of experience managing a team of 10-20 team members in a fast-paced retail environment, along with successful experience managing profitability and proven financial acumen.

What education is required for this position?

A high school diploma or GED is required, with a Bachelor’s degree in business or a related area preferred.

What certifications are needed for the General Manager in Training role?

ASE P2 certified or ASE ready equivalent is listed under success factors, with ASE certification preferred but not required.

Is this a full-time position, and what about the work schedule?

This is a full-time role requiring the ability to work an assortment of days, evenings, and weekends as needed.

What makes a strong candidate for the General Manager in Training position?

Strong candidates act like an owner, have superior communication and customer service skills, parts and automotive knowledge, ASE certification or equivalent, and experience managing teams and profitability in retail.