General Enquiry Specialist - Customer Service at Air Products

Crewe, England, United Kingdom

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Industrial GasIndustries

Deliver excellent customer service to new and existing customers by efficiently & confidently managing inbound calls achieving customer satisfaction
Maintain, develop and apply knowledge of relevant products/process area to respond to queries and requests from customers within a defined timescale
Use all customer contacts as an opportunity to identify customer needs and voice of dissatisfaction; take personal responsibility to ensure appropriate action is taken to resolve issues and improve working practice
Target retention of business through customer care and efficient service
Instigate & drive through process improvement initiatives to make us easiest to do business with
Provide support and assistance, especially to those within your team, as well as other teams while being accountable for your own performance
Timely and accurate administration work, including recording of full notes on all systems
Develop the skills and behaviours targeted in your Personal Development Plan to support improved performance going forward