GenAI User Experience Researcher at AIG

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Experience with mixed methods of qualitative and quantitative research approaches
Strong understanding of user-centered design principles
Ability to synthesize complex research data into actionable insights
Excellent communication and presentation skills
Ability to work collaboratively with cross-functional teams (Product Design Strategists, Designers, Product Leaders, etc.)

Responsibilities

Lead and execute comprehensive research initiatives in the GenAI product space
Utilize mixed methods (qualitative and quantitative) to understand user behaviors, needs, and motivations
Synthesize research findings into actionable insights to inform product strategy
Collaborate with Product Design Strategists, Designers, and Product Leaders to understand user needs
Develop experience maps and user journeys to visualize user experiences
Present research findings to product leadership and key stakeholders
Communicate insights to shape innovative solutions

Skills

Qualitative Research

Quantitative Research

Mixed Methods Research

User-Centered Design

User Journey Mapping

Experience Mapping

Research Synthesis

Stakeholder Presentation

Cross-Functional Collaboration

GenAI Research

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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