Gear Expert (Retail Associate) at Peak Design

Los Angeles, California, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Photography GearIndustries

Requirements

Weekend availability (Friday, Saturday, Sunday) is a MUST
Expert users of Peak Design gear or genuine interest in quickly developing that knowledge base
Take pride in making the store a clean, friendly, inviting place
Creatives and adventurers (hobbyists or professionals) who can talk shop with passionate folks and understand their needs
Love to host, educate, and enthrall others, and also love to listen
Experience putting yourself out there in the community (e.g., attend Meetups, join clubs, make connections)
Attention to detail and an eye for aesthetics (e.g., arranging items neatly, maintaining order)

Responsibilities

Greet and determine the needs of every customer
Know every product inside and out, explain its uses, and how it fits into the product ecosystem
Handle product returns, warranty claims, and concerns efficiently with friendly, no-hassle service
Handle product support issues in-person and on the phone
Operate the point-of-sale (POS) system
Internalize customer feedback and provide it to the store manager
Be creative, proactive, and share ideas to make the store more inviting, inclusive, and dynamic
Maintain an immaculate environment inside and outside the store, including neat merchandising, clean stock area, and sidewalk upkeep
Support monthly community events (brainstorm, design, execute, run) in-store and outside

Skills

Key technologies and capabilities for this role

Customer ServiceRetail SalesProduct KnowledgeVisual MerchandisingSales AdvisoryCustomer EducationProduct Demonstration

Questions & Answers

Common questions about this position

Is this a remote position or does it require being on-site?

This is an on-site retail position at our store in LA.

What skills are required for the Gear Expert role?

Key skills include product knowledge to explain uses and ecosystem fit, customer service to greet and advise visitors, attention to detail for maintaining an immaculate store environment, and merchandising abilities like arranging displays neatly.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at Peak Design's store?

The store is a community hub that's warm, welcoming, and dynamic, where staff act as friendly hosts, product experts, educators, and instructors to inspire customers, share experiences, and even party together.

What makes a strong candidate for this Gear Expert role?

Strong candidates have an eye for aesthetics, attention to detail, passion for the brand, customer service skills, product expertise, and proactive creativity to enhance the store experience.

Peak Design

Designs and sells premium carrying solutions

About Peak Design

Peak Design creates high-quality carrying solutions for photographers, travelers, and everyday users, including bags, tripods, and straps. Their products, like the Everyday Backpack, are designed for durability and functionality, catering to specific user needs. The company stands out by selling directly to consumers and using crowdfunding to launch new products, fostering a loyal community. Peak Design aims to provide practical and stylish solutions while emphasizing sustainability and quality.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$12.5MTotal Funding

SEEDCompany Stage

Consumer GoodsIndustries

51-200Employees

Risks

Increased competition may erode Peak Design's market share.

Smartphone camera advancements could reduce demand for traditional camera accessories.

Recent data breach may lead to loss of consumer trust and legal challenges.

Differentiation

Peak Design's eco-friendly Coyote X-Pac fabric enhances product appeal and sustainability.

Direct-to-consumer sales model strengthens brand loyalty and customer experience.

Collaborations with brands like Carryology expand product offerings and customer reach.

Upsides

Rising demand for eco-friendly products boosts Peak Design's market position.

Mobile photography trend aligns with Peak Design's versatile camera accessories.

Crowdfunding success on platforms like Kickstarter builds a loyal customer community.

Land your dream remote job 3x faster with AI

Try Jobo Free