[Remote] GCX Commercial Teammate Entry at eBay

India

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

EcommerceIndustries

Requirements

Ability to handle day-to-day reactive issues via email, chat, and phone outreach
Capacity to complete assigned tasks and responsibilities in a timely and efficient manner
Ability to collaborate with team members to achieve business goals and improve processes
Attention to detail to meet and exceed turnaround time and quality targets
Knowledge of defined processes, SLAs (e.g., outlook issue process), and eBay-specific issues like defect reviews/removal, eMBG cases, technical issues, product issues, standards, and policies
Skills to act as a trusted advisor, coach merchants proactively, and drive adoption of eBay tools/processes
Ability to interact with internal partners, advisors, policy makers, and technical teams
Empathy, ownership, negotiation, and influence skills to resolve issues and advocate for eBay/customers
Capability to summarize findings, share feedback/learnings, and conduct outreach activities

Responsibilities

Handle day-to-day reactive issues with customers via email and chat (outreach via phone)
Complete assigned tasks and responsibilities in a timely and efficient manner
Collaborate with other team members to achieve business goals and contribute to team performance/process improvements
Meet and exceed turnaround time and quality of delivery targets with attention to detail
Work as per defined processes and SLAs (e.g., outlook issue process)
Act as a trusted advisor to sellers and account managers on defect review/removal, eMBG case review/action, technical issues, product issues, and standards/policy-related issues
Resolve eBay-specific impediments to merchant growth and sales
Coach merchants to avoid future issues proactively, including adoption of eBay tools/standard processes
Interact with internal partners for speedy resolution
Establish trusting relationships with customers while maintaining high detail and accuracy
Share timely findings with Account Managers and key stakeholders
Share learnings with team in daily huddles
Be empathetic, take ownership through resolution, and use negotiation/influence as needed
Summarize and provide customer feedback to management
Conduct outreach activities (outbound phone/email) for product/policy education, rollouts, sustainable growth, policy coaching, listing corrections, and best practices

Skills

Key technologies and capabilities for this role

Customer SupportEmail CommunicationChat SupportPhone OutreachAccount ManagementSeller SupportOperational SupportCollaborationProblem ResolutionEcommerce

Questions & Answers

Common questions about this position

What is the employment type for this GCX Commercial Teammate Entry role?

The position is full-time.

Is this role remote or does it require office work?

This information is not specified in the job description.

What skills are needed for the Commercial Teammate role?

Key skills include handling customer issues via email, chat, and phone; collaborating with team members; attention to detail; working per defined processes and SLAs; and acting as a trusted advisor on eBay policies, defect reviews, and technical issues.

What is the company culture like at eBay?

eBay fosters a purpose-driven, inclusive environment where customers are the compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves; it features passionate thinkers, innovators, and dreamers committed to economic opportunity.

What makes a strong candidate for this eBay teammate position?

Strong candidates excel at timely issue resolution, building positive relationships with account managers and sellers, collaborating with teams, coaching merchants on proactive practices, and navigating eBay tools, policies, and processes.

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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