[Remote] GCPO APAC Team Leader at eBay

Malaysia

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

EcommerceIndustries

Requirements

Proven ability to inspire, empower, and develop individuals and teams, fostering a culture of accountability and high performance
Strong passion for customer service, with a successful track record of exceeding operational or partner performance goals
Skilled in analyzing performance data, identifying trends, and formulating actionable recommendations
Excellent verbal and written communication, presentation, and negotiation skills, with the ability to engage effectively across all levels
Advanced knowledge of relevant systems (including GCPO) and ability to translate metrics into day-to-day team and partner performance
Ability to adapt quickly, lead through uncertainty, and balance the needs of customers, the business, and partners
Comfortable working non-standard hours when needed (weekends, holidays, late cover) and willing to travel internationally to partner sites
Fluency in English and Mandarin; additional languages are a plus

Responsibilities

Champion exceptional customer experiences across internal teams and external partners, ensuring high satisfaction and quality standards
Monitor, analyze, and optimize performance metrics to meet or exceed customer service and partner goals
Lead, mentor, and coach internal teammates, while building strong engagement with outsourcing partners to ensure consistent operational standards
Anticipate demands, support business planning activities, and implement process improvements to enhance efficiency and scalability
Guide teams and partners through change, ensuring smooth adoption of new processes, systems, and policies
Identify trends, troubleshoot issues, and recommend improvements that drive operational and customer experience excellence
Act as the main point of contact for partners on performance and customer experience concerns, maintaining strong collaborative relationships through regular reviews
Support business needs through non-standard working hours and international travel as required

Skills

Customer Experience Management

Performance Metrics Analysis

Team Leadership

Mentoring

Partner Management

Process Improvement

Business Planning

Operational Excellence

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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