GCOE Governance Consultant at Nielsen

Pune, Maharashtra, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Market Research, TechnologyIndustries

Requirements

Minimum 3 years of experience in CPQ industry, preferable NIQ, in Governance, GCOE, Operations or similar environments
Execution and Process Improvement driven mindset
Proven analytical and problem-solving skills, with the ability to identify

Responsibilities

Enable and represent the Customer Success Voice of Business for Product and Tech in line with Customer Service strategy, adoption and tools to evolve NIQ client user experience
Collect expectations from the business, validate precise user stories, and ensure they are understood by the Product & Tech teams
Daily manage UserVoice submissions for both NIQ Service Suite and Dynamics service, and communicate transparently status and progress on each idea submitted
Maintain the client and business backlog (demands/projects) that bring the solution to the expected target
Translate requirements to Product and Tech and input to PI planning in a timely manner and on the detail required
Enable business UAT at each product release, ensuring quality feature deployment
Support NIQ Service Suite & Dynamics Services defect escalation and prioritization review
Communicate and coordinate Business and Tech stakeholders, converting business needs into specific functionalities to be implemented, from requirements and after deployment
Establish and maintain governance frameworks, documentation and internal playbooks on platforms to ensure consistency, transparency, and compliance in operational processes
Enable Global Process Service Standards and Governance Documentation
Work collaboratively with internal Training, go to market and CM teams
Partner with regional and global stakeholders to embed governance practices in transformation projects and BAU operations
Support process standardization, documentation, and deployment across multiple functions and markets
Support and lead transformation initiatives with guidance by identifying governance gaps, process inefficiencies, or control weaknesses
Provide subject-matter expertise, training and guidance on process standards and governance for NIQ Service Suite and Dynamics service CRM internal usage
Ensure GCOE team’s decisions align with compliance and organizational standards

Skills

Governance

Compliance

User Stories

UserVoice

Product Management

Backlog Management

Business Intelligence

Customer Success

Process Maturity

Stakeholder Collaboration

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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