GCM Client Administrator III - UK at M&T Bank

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial Services, Capital MarketsIndustries

Requirements

Bachelor’s degree and a minimum of 1 years’ relevant work experience with direct client contact, OR in lieu of a degree, a combined minimum of 5 years’ higher education and/or work experience, including a minimum of 1 years’ relevant work experience with direct client contact
Strong focus on customer service and satisfaction
Excellent verbal and written communications skills

Responsibilities

Leads all aspects of Global Capital Markets trust or entity administration and servicing of high net-worth private and institutional clients
Supports senior account relationship managers and may serve as administrator for large and/or highly complex clients
Serves as primary point of contact or relationship lead for clients; maintains daily contact to address inquiries and facilitate requests
Processes all related transactions, including collecting critical documents, processing cash disbursements, trades and account balances, establishing new accounts, and facilitating client requests for discretionary distributions and trust terminations
Ensures proper administrative management for accounts under responsibility
Oversees client relationships, making appropriate recommendations regarding design and administration of institutional and/or corporate trust accounts
Assists senior account representative(s) in revenue generating activities by providing recommendations, preparing documents, and participating in meetings
Manages daily implementation of client strategies as required
Fosters client relationships with assigned client base, serving as primary point of contact; makes recommendations for services to correct and/or enhance the client experience
Resolves problems and responds to client requests in a timely manner
Manages relationships with internal and external service partners; assesses issues requiring immediate attention and resolves other issues through normal business course
Develops and maintains a high level of industry knowledge applicable to the business and articulates it internally and externally; remains current on industry news
Demonstrates in-depth knowledge of corporate policies and procedures related to the administrative role
Provides and maintains appropriate levels of controls to minimize losses
Provides effective support, coaching, and/or mentoring of any assigned team associates
Understands and adheres to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite; identifies risk-related issues needing escalation
Promotes an environment that supports belonging and reflects the M&T Bank brand
Maintains M&T internal control standards, including timely implementation of internal and external audit points and issues raised by external regulators
May mentor and provide guidance to less experienced personnel or other staff
Completes other related duties as assigned

Skills

Trust Administration

Entity Administration

Client Relationship Management

Transaction Processing

Cash Disbursements

Account Management

Revenue Generation

Corporate Trust

Client Onboarding

Discretionary Distributions

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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