[Full-Time | Remote] Student Advisor at Think Academy

Remote

Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Full-time Bachelor's degree or above
Fluent in Chinese, CET-4 certified
Basic English reading and communication skills
Customer service or similar experience, education industry background preferred
Excellent communication, interpersonal, and customer service skills
Ability to work independently, manage time efficiently, and meet deadlines
Proficient in CRM software and other related office software
Positive work attitude, patience, and customer-oriented service awareness
Good problem-solving skills, able to handle customer disputes professionally and positively

Serve as the first point of contact for users, answering inquiries, providing course information, and resolving user issues
Proactively contact potential customers, provide detailed course consultations, and help them make informed educational choices
Maintain good relationships with existing customers, provide efficient and high-quality service, and respond to customer questions and needs in a timely and professional manner
Maintain accurate and detailed customer records, including all interactions, transactions, feedback, and complaints
Collaborate with the team to collect customer feedback and help optimize products and services
Stay up-to-date on company course content, prices, and policies to ensure accurate information is provided to customers
Regularly attend training webinars to learn the latest educational information and product knowledge, and improve professional skills