Full-Time Keyholder - Pasadena at Rothy's

Pasadena, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, FashionIndustries

Requirements

2+ years of Retail, Hospitality, or customer-oriented experience
Positive attitude and relentless focus on customer happiness
Love collaborating and working in a team environment
Availability to work full-time, 5 days a week, including Fridays, weekends, evenings, and holidays
Comfortable in a fast-paced, ever-changing environment
Excellent communicator
Careful listener who thinks on their feet and provides solutions timely
Comfortable working on feet up to 8 hours a day in a busy store; able to lift up to 25 pounds

Responsibilities

Act as Manager on Duty when ASM and SM are not present
Learn all operational procedures and assist with all customer-related inquiries on the floor
Oversee opening and closing procedures for the store
Effectively communicate Rothy’s brand story, values, and mission to customers
Support store leadership in communicating important updates to Retail Associates
Assist in keeping the entry area, display area, and floor clean and tidy
Supervise vendors for cleaning, in-store fixtures, or updates
Share expert brand and product knowledge to allow customers to experience style, look, and quality
Serve as point person for all store associate questions and relay issues to store leadership

Skills

Key technologies and capabilities for this role

Customer ServiceRetail SalesStore OperationsOpening ProceduresClosing ProceduresTeam SupervisionBrand CommunicationSales Floor Management

Questions & Answers

Common questions about this position

What experience is required for the Keyholder position?

Candidates need 2+ years of retail, hospitality, or customer-oriented experience, along with a positive attitude, strong customer focus, and team collaboration skills.

Is this a remote position or does it require working in the store?

This is an in-store retail role in Pasadena, CA, requiring availability to work full-time 5 days a week including Fridays, weekends, evenings, and holidays, and comfort standing on your feet up to 8 hours in a busy store environment.

What is the work schedule like for this role?

The position is full-time, requiring 5 days a week with availability for Fridays, weekends, evenings, and holidays.

What is the company culture like at Rothy's retail team?

The retail team provides extraordinary customer service with deep product knowledge, fosters an inclusive environment, and emphasizes collaboration in a fast-paced setting while prioritizing sustainability and customer happiness.

What makes a strong candidate for the Keyholder role?

Strong candidates have 2+ years in retail or customer-oriented roles, are organized, proactive, excellent communicators who think on their feet, and thrive in fast-paced team environments with a focus on customer satisfaction.

Rothy's

Sustainable footwear and accessories brand

About Rothy's

Rothy's creates stylish footwear and accessories using recycled materials, such as plastic bottles and marine plastic. Their products include shoes, handbags, and other accessories, all designed for environmentally conscious consumers. Rothy's operates through a direct-to-consumer model, selling products online at rothys.com, which allows them to control their brand and customer experience. What sets Rothy's apart from competitors is their strong commitment to sustainability, continuously using eco-friendly materials and practices to reduce environmental impact. The company's goal is to provide fashionable and comfortable products while promoting environmental responsibility.

San Francisco, CaliforniaHeadquarters

2012Year Founded

$235.4MTotal Funding

SECONDARYCompany Stage

Consumer GoodsIndustries

201-500Employees

Risks

Increased competition from sustainable fashion brands may dilute Rothy's market position.

Reliance on Amazon could reduce profit margins due to commission fees.

New leadership may lead to strategic shifts that alienate existing customers.

Differentiation

Rothy's uses a proprietary 3D knitting process to reduce material waste.

The company repurposes single-use plastic bottles into stylish, sustainable footwear and accessories.

Rothy's operates a TRUE Zero Waste certified factory, enhancing its sustainability credentials.

Upsides

Rothy's expansion into Amazon increases brand accessibility and customer reach.

The flagship store in NYC enhances brand visibility and customer engagement.

Rothy's leadership changes may bring fresh strategic insights and growth opportunities.

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