Full Time Floor Leader - Stoneridge at Lush Cosmetics

Pleasanton, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, CosmeticsIndustries

Requirements

Strong product knowledge of Lush products and brand values (Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, Naked Packaging)
Ability to utilize StoreForce dashboard for analyzing sales results and providing coaching/feedback
Skills in effective sales techniques, product demonstrations, and customer consultations
Leadership and team development experience, including training and coaching sales associates
Commitment to diversity, equity, inclusion, and belonging (DEIB), with ability to foster open communication and teamwork
Proficiency in cash handling, register operations, reconciling cash drawers, nightly deposits, and store opening/closing procedures
Punctuality, attendance reliability, and ability to monitor employee breaks and communications
Merchandising and visual presentation skills to maintain a clean, organized store

Responsibilities

Drive sales by using StoreForce dashboard for coaching/feedback, adjusting shop floor structure, owning segment results, and celebrating achievements
Deliver world-class customer experience by leading by example in product demonstrations, observing consultations, collaborating with team, and exceeding sales goals
Build the brand by educating customers on Lush values, engaging in community initiatives, hosting store parties, and driving traffic
Increase product passion through constant learning and making informed product recommendations
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge; lead by example, own development, seek feedback, and improve skills
Promote DEIB by encouraging open communication, listening to perspectives, fostering belonging, teamwork, collaboration, and valuing unique contributions
Manage cash handling (transactions, register open/close, reconciling drawers, deposits, securing store); take bank deposits as required
Lead by example in attendance/punctuality, monitor employee breaks, review daily communications/task lists for team preparedness
Maintain clean, organized, visually appealing store through visuals and merchandising

Skills

Key technologies and capabilities for this role

Sales CoachingCustomer ExperienceTeam LeadershipProduct DemonstrationsSales AnalysisStore OperationsTraining SessionsStoreForce

Questions & Answers

Common questions about this position

What are the weekly working hours for the Floor Leader position?

The position is full-time with 30-39 hours per week.

Is this Floor Leader role remote or on-site?

This is an on-site retail position spent on the shop floor leading the sales team.

What key skills are needed for the Floor Leader role?

Key skills include driving sales using tools like StoreForce dashboard, delivering exceptional customer experience with product demonstrations, coaching and training sales associates, and strong product knowledge of Lush cosmetics.

What is the company culture like for Floor Leaders at Lush?

The culture emphasizes passion, positivity, operational excellence, happy and motivated staff, and fostering diversity, equity, inclusion, and belonging through open communication.

What makes a strong candidate for the Floor Leader position?

Strong candidates demonstrate leadership by example, take ownership of sales results and personal development, excel in coaching teams, and passionately promote Lush's brand values like ethical buying and handmade products.

Lush Cosmetics

Handmade cosmetics with ethical sourcing practices

About Lush Cosmetics

Lush produces and sells handmade cosmetics, including skincare, haircare, and bath products. Their products are designed to be effective while also being environmentally friendly, with a focus on ethical sourcing and cruelty-free practices. Lush offers unique items like "The Greeench Deodorant" and "Unicorn Horn Bubble Bar," and is known for its "naked" products that come without packaging to reduce plastic waste. Unlike many competitors, Lush emphasizes direct-to-consumer sales through its website and physical stores, and actively engages with customers through community activities and campaigns. The company's goal is to provide high-quality, natural beauty products while promoting sustainability and ethical practices.

Vancouver, CanadaHeadquarters

1994Year Founded

VENTURE_UNKNOWNCompany Stage

Consumer GoodsIndustries

1-10Employees

Benefits

Flexible Work Hours

Employee Discounts

Risks

Collaborations may dilute brand identity and alienate eco-conscious customers.

Third-party delivery services could lead to quality control issues.

New store openings may struggle due to declining foot traffic in malls.

Differentiation

Lush offers handmade cosmetics with a focus on ethical sourcing and sustainability.

The company is known for its 'naked' products, reducing plastic waste significantly.

Lush engages customers through community activities, enhancing brand loyalty.

Upsides

Partnership with DoorDash enhances direct-to-consumer model with faster delivery.

New hair and scalp products align with demand for natural, personalized solutions.

Collaborations with popular franchises attract new demographics and create buzz.

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