Full Time Floor Leader - Haywood Mall at Lush Cosmetics

Greenville, South Carolina, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, CosmeticsIndustries

Requirements

Strong product knowledge and passion for Lush brand values (Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, Naked Packaging)
Ability to utilize StoreForce dashboard for coaching, feedback, and sales adjustments
Skills in training, coaching sales associates and peers on sales techniques and product knowledge
Commitment to diversity, equity, inclusion, and belonging (DEIB), including open communication and fostering teamwork
Proficiency in cash handling, register operations, reconciling cash drawers, nightly deposits, and store opening/closing procedures
Capability to lead by example in attendance, punctuality, and monitoring employee breaks
Experience in maintaining visuals, merchandising, and a clean, organized store environment

Responsibilities

Drive sales by using StoreForce dashboard for coaching/feedback, adjusting shop floor structure, owning segment results, and celebrating achievements
Deliver world-class customer experience through leading by example, product demonstrations, observing consultations, collaborating with team, and exceeding sales goals
Build the brand by educating customers on Lush values, hosting store parties, community engagement, and traffic-driving initiatives
Increase product knowledge through constant learning and provide informed recommendations
Train and coach Sales Ambassadors/peers on sales techniques and product knowledge; lead by example, own development, seek feedback for improvement
Promote DEIB by encouraging open communication, listening to perspectives, fostering belonging, teamwork, collaboration, and recognizing contributions
Manage cash handling (transactions, register open/close, reconciling drawers, deposits, securing store, bank runs as required)
Lead in time/attendance/punctuality, monitor breaks, review daily communications/task lists for team preparedness
Maintain clean, organized, visually appealing store through visuals and merchandising

Skills

Key technologies and capabilities for this role

sales coachingcustomer experienceteam leadershipsales analysisStoreForceproduct demonstrationsstaff trainingstore operations

Questions & Answers

Common questions about this position

What are the weekly hours for the Full Time Floor Leader position?

The position is full-time with 30-39 hours per week.

Is this Full Time Floor Leader role remote or on-site?

This is an on-site position at Haywood Mall, with day-to-day spent on the shop floor.

What skills are required for the Floor Leader role?

Key skills include driving sales using tools like StoreForce dashboard, delivering exceptional customer experience with product demonstrations, coaching and training sales associates, and strong product knowledge of Lush cosmetics.

What is the company culture like for Floor Leaders at Lush Cosmetics?

The culture emphasizes passion, positivity, operational excellence, happy and motivated staff, and fostering diversity, equity, inclusion, and belonging through open communication.

What makes a strong candidate for the Floor Leader position?

Strong candidates demonstrate leadership by example, take ownership of sales results and team development, have deep product passion, and actively promote Lush's brand values like ethical buying and fighting animal testing.

Lush Cosmetics

Handmade cosmetics with ethical sourcing practices

About Lush Cosmetics

Lush produces and sells handmade cosmetics, including skincare, haircare, and bath products. Their products are designed to be effective while also being environmentally friendly, with a focus on ethical sourcing and cruelty-free practices. Lush offers unique items like "The Greeench Deodorant" and "Unicorn Horn Bubble Bar," and is known for its "naked" products that come without packaging to reduce plastic waste. Unlike many competitors, Lush emphasizes direct-to-consumer sales through its website and physical stores, and actively engages with customers through community activities and campaigns. The company's goal is to provide high-quality, natural beauty products while promoting sustainability and ethical practices.

Vancouver, CanadaHeadquarters

1994Year Founded

VENTURE_UNKNOWNCompany Stage

Consumer GoodsIndustries

1-10Employees

Benefits

Flexible Work Hours

Employee Discounts

Risks

Collaborations may dilute brand identity and alienate eco-conscious customers.

Third-party delivery services could lead to quality control issues.

New store openings may struggle due to declining foot traffic in malls.

Differentiation

Lush offers handmade cosmetics with a focus on ethical sourcing and sustainability.

The company is known for its 'naked' products, reducing plastic waste significantly.

Lush engages customers through community activities, enhancing brand loyalty.

Upsides

Partnership with DoorDash enhances direct-to-consumer model with faster delivery.

New hair and scalp products align with demand for natural, personalized solutions.

Collaborations with popular franchises attract new demographics and create buzz.

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