Full Time Floor Leader - Alderwood Mall at Lush Cosmetics

Lynnwood, Washington, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, CosmeticsIndustries

Requirements

Strong product knowledge of Lush products and brand values (Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, Naked Packaging)
Ability to utilize StoreForce dashboard for analyzing sales results and providing coaching/feedback
Skills in effective sales techniques, customer consultations, and product demonstrations
Leadership and team development abilities, including training, coaching, and fostering a positive culture
Commitment to diversity, equity, inclusion, and belonging (DEIB), with open communication and promoting teamwork
Operational skills in cash handling, register management, store opening/closing, deposits, time/attendance monitoring, and merchandising/visual maintenance
Availability for 30-39 hours weekly, including shop floor presence and leading by example in attendance/punctuality

Responsibilities

Drive sales by using StoreForce dashboard for coaching/feedback, adjusting shop floor structure, owning segment results, and celebrating achievements
Deliver world-class customer experience by leading by example, observing consultations, collaborating with team, exceeding sales goals, and educating on brand values through shop/community engagement and events
Increase product knowledge through constant learning and make informed recommendations
Train and coach Sales Ambassadors/peers on sales techniques and product knowledge; lead by example, own development, seek feedback, and improve skills
Promote DEIB by encouraging open communication, listening to perspectives, fostering belonging, teamwork, collaboration, and valuing contributions
Manage cash handling (transactions, register open/close, reconciling drawers, deposits, securing store/bank runs)
Lead by example in attendance/punctuality, monitor breaks, review communications/task lists for team preparedness
Maintain clean, organized, visually appealing store through merchandising and visuals

Skills

Key technologies and capabilities for this role

sales coachingcustomer experienceteam leadershipsales analysisStoreForceproduct demonstrationsstaff trainingstore operations

Questions & Answers

Common questions about this position

What are the weekly hours for the Full Time Floor Leader position?

The position is full-time with 30-39 hours per week.

Is this Full Time Floor Leader role remote or on-site?

This is an on-site position at Alderwood Mall, with day-to-day work spent on the shop floor.

What skills are required for the Floor Leader role at Lush Cosmetics?

Key skills include driving sales using tools like the StoreForce dashboard, delivering exceptional customer experiences with product demonstrations, training and coaching sales associates, and deep product knowledge to make informed recommendations.

What is the company culture like for Floor Leaders at Lush?

The culture emphasizes passion, positivity, operational excellence, happy and motivated staff, and fostering diversity, equity, inclusion, and belonging through open communication.

What makes a strong candidate for the Floor Leader position?

Strong candidates take ownership of sales results, lead by example in customer service and product demonstrations, actively coach and develop their team, and promote Lush's brand values like ethical buying and fighting animal testing.

Lush Cosmetics

Handmade cosmetics with ethical sourcing practices

About Lush Cosmetics

Lush produces and sells handmade cosmetics, including skincare, haircare, and bath products. Their products are designed to be effective while also being environmentally friendly, with a focus on ethical sourcing and cruelty-free practices. Lush offers unique items like "The Greeench Deodorant" and "Unicorn Horn Bubble Bar," and is known for its "naked" products that come without packaging to reduce plastic waste. Unlike many competitors, Lush emphasizes direct-to-consumer sales through its website and physical stores, and actively engages with customers through community activities and campaigns. The company's goal is to provide high-quality, natural beauty products while promoting sustainability and ethical practices.

Vancouver, CanadaHeadquarters

1994Year Founded

VENTURE_UNKNOWNCompany Stage

Consumer GoodsIndustries

1-10Employees

Benefits

Flexible Work Hours

Employee Discounts

Risks

Collaborations may dilute brand identity and alienate eco-conscious customers.

Third-party delivery services could lead to quality control issues.

New store openings may struggle due to declining foot traffic in malls.

Differentiation

Lush offers handmade cosmetics with a focus on ethical sourcing and sustainability.

The company is known for its 'naked' products, reducing plastic waste significantly.

Lush engages customers through community activities, enhancing brand loyalty.

Upsides

Partnership with DoorDash enhances direct-to-consumer model with faster delivery.

New hair and scalp products align with demand for natural, personalized solutions.

Collaborations with popular franchises attract new demographics and create buzz.

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