Frontline IT Support Specialist at OpenAI

San Francisco, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Strong technical expertise in macOS (with a working knowledge of Windows as a plus)
Expertise in identity and device management (e.g., Azure AD, Jamf, Intune)
Expertise in enterprise collaboration tools like Google Workspace, Office 365, Slack, and Atlassian products
Excellent written and verbal communication skills, ensuring clarity and professionalism in both internal and external interactions
Highly driven and motivated, with a proactive approach to problem solving and continuous improvement
Precision and attention to detail, consistently delivering high-quality results
Customer-first mindset and the ability to clearly articulate technical details to diverse audiences
Ability to thrive in collaborative, fast-paced environments
Availability for onsite work in San Francisco office, 5 days per week

Responsibilities

Act as Frontline IT Support: Serve as the primary point of contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests
Improve Support Systems and Processes: Collaborate with cross-functional teams to identify opportunities for improvement, support the creation and maintenance of repeatable workflows (such as onboarding and device imaging), and contribute innovative ideas during IT team meetings

Skills

Key technologies and capabilities for this role

macOSWindowsAzure ADJamfIntuneGoogle WorkspaceOffice 365SlackAtlassianhardware troubleshootingsoftware troubleshootingnetwork troubleshooting

Questions & Answers

Common questions about this position

Is this role remote or onsite?

This is an onsite role based in the San Francisco office, requiring 5 days in office per week.

What technical skills are required for this position?

Strong technical expertise in macOS (with working knowledge of Windows as a plus), identity and device management like Azure AD, Jamf, Intune, and enterprise tools such as Google Workspace, Office 365, Slack, and Atlassian products are required.

What is the salary for this role?

This information is not specified in the job description.

What is the work environment like at OpenAI?

The role thrives in collaborative, fast-paced environments within the IT Services and Support team, which focuses on seamless IT solutions, process improvements, and enhancing employee experience.

What makes a strong candidate for this Frontline IT Support Specialist role?

Strong candidates are customer-focused with a customer-first mindset, technically proficient in macOS and related tools, excellent communicators for diverse audiences, proactive problem-solvers, and detail-oriented.

OpenAI

Develops safe and beneficial AI technologies

About OpenAI

OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$18,433.2MTotal Funding

LATE_VCCompany Stage

AI & Machine LearningIndustries

1,001-5,000Employees