Responsibilities

As the Front End Manager, you will be responsible for managing and directing all Front-End business components to deliver exceptional service and value, overseeing Frontline, Membership, Front Door, and Utility Clerks. You will execute company programs and initiatives to drive membership metrics/growth, improve VOM scores, ensure maintenance standards are met, and validate Membership Experience Ambassadors/front door performance. Furthermore, you will act as a key holder for the club, provide team member engagement within all areas of responsibility, and ensure a safe and positive environment for team members and members.