Northwestern Mutual

Life Underwriting Manager

Wisconsin, United States

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries

Job Description

Position Overview

Direct and manage the operations of an Underwriting unit through the recruitment, selection, training, development, motivation, and salary administration of underwriter staff. Specifically, oversee/coordinate division workflow and manage Underwriting projects, customer service initiatives, work efforts and risk analysis of underwriters, with the goal of ensuring a customer-centered communication focus at the agency level. Participate, coordinate, or independently lead complex projects to include major system and process improvement initiatives in the Underwriting Department. Serve as communication liaison/resource, providing technical problem resolution with field management, agents, company management, other companies, and insurance departments regarding underwriting concerns and issues. Develop, implement, and monitor customer service standards for agency-level staff.

Primary Duties & Responsibilities

People Leadership and Management

  • Plan, direct, and coordinate the activities of an Underwriting unit - maintaining departmental service standards and objectives with favorable mortality experience and persistence at the lowest possible net cost.
  • Supervise and direct the work activities and risk analysis of underwriters.
  • Perform all aspects of performance management and career development through goal setting, ongoing assessment, and coaching.
  • Responsible for the development of underwriters through the referral process, individual instruction, case audits, and classroom instruction.
  • Coordinate and implement new underwriting guidelines, practices, and procedures.

Operational/Project Management

  • Participate, coordinate or independently lead complex projects to include major system and process improvement initiatives in the Underwriting Department.
  • Provide leadership to all aspects of these systems and process improvements including workflow, process changes and systems development initiatives.
  • Act as a liaison to other insurance operations departments when implementing initiatives.
  • Execute change management and communication plans.
  • Develop, implement, and monitor customer service standards for the Field Force.
  • Initiate communication to address and resolve technical problems with field management.
  • Recommend and implement improved service strategies/standards to address work efficiencies (i.e., divisional workflow roles/responsibilities; work area layout/workflow).
  • Coordinate designs, and deliver field visitations programs and videoconference to improve Home Office/Field relationships and to communicate New Business practices and changes.
  • Manage the budget for respective unit.

Technical Leadership/Escalation Point

  • Respond to complex/sensitive customer service complaints and questions in compliance with the National Association of Insurance Commission guidelines.

Qualifications

  • Bachelor's degree and/or an equivalent combination of education or progressively responsible work experience.
  • Experience may include people management experience, Lead Underwriter Consultant, and training development of underwriters at all levels resulting in performance improvements.
  • Previous life underwriting experience preferred.
  • Track record of obtaining results.
  • Demonstrated skills in relationship building, planning and directing work, decision-making, communication, and change management.
  • Strong project management skills with the ability to lead or manage departmental projects or process improvement initiatives.
  • Strong interest in people development with competence in staff selection, assignment, training, development, motivation, and recognition.
  • Superior communication skills with the proven ability to build trusted relationships and successfully negotiate issues with the field, policy owners, and employees.
  • A minimum of seven years of operational experience is preferred.

Compensation Range

  • Pay Range - Start: $92,750.00
  • Pay Range - End: $172,250.00
  • Geographic Specific Pay Structure: 205 - Structure 110: $102,060.00 USD

Employment Type

  • Full time

Location Type

  • [Information not provided]

Salary

  • [Information not provided]

Skills

Underwriting
Risk Analysis
Customer Service
Project Management
Process Improvement
Team Leadership
Performance Management
Training and Development
System Implementation

Northwestern Mutual

Provides financial security services, and wealth management

About Northwestern Mutual

Northwestern Mutual offers personalized financial planning, life insurance, and investment services, leveraging leading-edge technology to manage over $125 billion in client assets for more than 4.5 million clients.

Milwaukee, WisconsinHeadquarters
1856Year Founded
N/ACompany Stage
Consulting, Fintech, Financial ServicesIndustries
10,001+Employees

Benefits

Growing your Career
Compensation & Time Off
Insurance plans
Health Savings Account
Wellness programs & resources
401(k) plan and cash balance contributions

Risks

Fintech platforms like Carefull challenge traditional financial advisory services.
Internal competition may arise from Wellthi's focus on the Black community.
Customer dissatisfaction may grow due to increased retirement age expectations.

Differentiation

Northwestern Mutual maintains the highest financial strength ratings in the industry.
The company launched 'The Great Realization' campaign to refocus customer priorities.
Northwestern Mutual offers a unique Long-Term Advantage product with life insurance benefits.

Upsides

The aging population increases demand for retirement planning and long-term care solutions.
Partnerships with tech firms enhance Northwestern Mutual's data analytics capabilities.
Digital transformation in insurance leads to more personalized customer experiences.

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