Job Description
Position Overview
Direct and manage the operations of an Underwriting unit through the recruitment, selection, training, development, motivation, and salary administration of underwriter staff. Specifically, oversee/coordinate division workflow and manage Underwriting projects, customer service initiatives, work efforts and risk analysis of underwriters, with the goal of ensuring a customer-centered communication focus at the agency level. Participate, coordinate, or independently lead complex projects to include major system and process improvement initiatives in the Underwriting Department. Serve as communication liaison/resource, providing technical problem resolution with field management, agents, company management, other companies, and insurance departments regarding underwriting concerns and issues. Develop, implement, and monitor customer service standards for agency-level staff.
Primary Duties & Responsibilities
People Leadership and Management
- Plan, direct, and coordinate the activities of an Underwriting unit - maintaining departmental service standards and objectives with favorable mortality experience and persistence at the lowest possible net cost.
- Supervise and direct the work activities and risk analysis of underwriters.
- Perform all aspects of performance management and career development through goal setting, ongoing assessment, and coaching.
- Responsible for the development of underwriters through the referral process, individual instruction, case audits, and classroom instruction.
- Coordinate and implement new underwriting guidelines, practices, and procedures.
Operational/Project Management
- Participate, coordinate or independently lead complex projects to include major system and process improvement initiatives in the Underwriting Department.
- Provide leadership to all aspects of these systems and process improvements including workflow, process changes and systems development initiatives.
- Act as a liaison to other insurance operations departments when implementing initiatives.
- Execute change management and communication plans.
- Develop, implement, and monitor customer service standards for the Field Force.
- Initiate communication to address and resolve technical problems with field management.
- Recommend and implement improved service strategies/standards to address work efficiencies (i.e., divisional workflow roles/responsibilities; work area layout/workflow).
- Coordinate designs, and deliver field visitations programs and videoconference to improve Home Office/Field relationships and to communicate New Business practices and changes.
- Manage the budget for respective unit.
Technical Leadership/Escalation Point
- Respond to complex/sensitive customer service complaints and questions in compliance with the National Association of Insurance Commission guidelines.
Qualifications
- Bachelor's degree and/or an equivalent combination of education or progressively responsible work experience.
- Experience may include people management experience, Lead Underwriter Consultant, and training development of underwriters at all levels resulting in performance improvements.
- Previous life underwriting experience preferred.
- Track record of obtaining results.
- Demonstrated skills in relationship building, planning and directing work, decision-making, communication, and change management.
- Strong project management skills with the ability to lead or manage departmental projects or process improvement initiatives.
- Strong interest in people development with competence in staff selection, assignment, training, development, motivation, and recognition.
- Superior communication skills with the proven ability to build trusted relationships and successfully negotiate issues with the field, policy owners, and employees.
- A minimum of seven years of operational experience is preferred.
Compensation Range
- Pay Range - Start: $92,750.00
- Pay Range - End: $172,250.00
- Geographic Specific Pay Structure: 205 - Structure 110: $102,060.00 USD
Employment Type
Location Type
- [Information not provided]
Salary
- [Information not provided]