Front End Lead Full Time at BJ's Wholesale Club

Elsmere, Delaware, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Know their business/business acumen, exhibit strategic thinking and sound decision-making through knowledge and utilization of business data
Lead through change, model leadership competencies, build credibility and act as a champion for business growth
Communicate effectively and provide information teams require to be successful
Build high performing teams by creating a culture of collaboration, provide honest and timely direction, follow up and feedback to drive business results and support team member engagement
Deliver results by executing business expectations within expected timeframes through setting clear expectations, utilizing follow up and accountability
Drive a culture of development, strategic thinking and acting, ethical decision making and engagement
Embrace inclusion and diversity, work together with collaboration and respect, acknowledge team member success, identify and retain top talent
Guarantee service excellence through all points of contact, set service standard expectations, provide team support and empowerment to resolve member concerns
Daily commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA); Fast, Friendly Full, Fresh, Clean
Lead teams to deliver GOLD club standards daily: Grand opening look, all items stocked and promotional plans executed, maintain visible accurate signage, clean and organized inside and out

Oversees the frontline in the absence of the Front End Manager
Coaches, teaches and develops all frontline team members to ensure excellent member service
Teaches, develops and motivates all team members for the successful execution of membership programs and initiatives as well as front line operations
Monitors, drives and coaches for desired membership/member experience goals and results
Ensures that all membership products are offered and Member orders/requests are processed in a positive, timely, and efficient manner
Delegates work, monitors staffing and compliance with operational standards
Provides excellent customer service to Members
Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager
Teach, coach and lead through the club level training process, support team member engagement within all areas of responsibility to enable application of policies, procedures and compliance
Lead with the team member and member in mind to address concerns and escalate as appropriate
Ensure a safe and positive environment and experience for team members and members