Front End Lead Full Time at BJ's Wholesale Club

Nashua, New Hampshire, United States

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Thorough knowledge and utilization of business data for strategic thinking and sound decision-making
Ability to lead through change, model leadership competencies, and act as a champion for business growth
Strong communication skills to provide teams with necessary information for success
Capability to build high-performing teams through collaboration, honest direction, follow-up, feedback, and fostering engagement
Skills in delivering results by setting clear expectations, utilizing follow-up, and ensuring accountability
Experience in teaching, coaching, and leading team members through club-level training processes
Commitment to driving a culture of development, strategic thinking, ethical decision-making, and engagement
Ability to ensure a safe, positive, inclusive, and diverse environment for team members and members
Dedication to GOLD Member Standards (Greet, Anticipate, Appreciate) and club standards (Grand Opening Look, stocked items, promotional execution, accurate signage, clean and organized)

Oversee the frontline (cashiers, SCO, membership desk) in the absence of the Front End Manager
Coach, teach, and develop frontline team members to ensure excellent member service
Teach, develop, and motivate team members for successful execution of membership programs, initiatives, and frontline operations
Monitor, drive, and coach for desired membership/member experience goals and results
Ensure all membership products are offered and member orders/requests are processed positively, timely, and efficiently
Delegate work, monitor staffing, and ensure compliance with operational standards
Provide excellent customer service to members
Lead teams to deliver GOLD club standards daily, including grand opening look, stocking items, executing promotional plans, maintaining signage, and keeping areas clean and organized
Guarantee service excellence through all points of contact, set service standards, and empower teams to resolve member concerns
Support team member engagement, address concerns, escalate as appropriate, acknowledge success, and retain top talent