Front End Lead Full Time at BJ's Wholesale Club

Falls Church, Virginia, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Know their business/business acumen, exhibit strategic thinking and sound decision-making through knowledge and utilization of business data
Lead through change, model leadership competencies, build credibility and act as a champion for business growth
Communicate effectively and provide information teams require to be successful
Build high performing teams by creating a culture of collaboration, provide honest and timely direction, follow up and feedback to drive business results and support team member engagement
Deliver results by executing business expectations within expected timeframes, setting clear expectations, utilizing follow up and accountability
Embrace inclusion and diversity, work together with collaboration and respect, acknowledge team member success, identify and retain top talent

Oversee the frontline in the absence of the Front End Manager
Coach, teach and develop all frontline team members to ensure excellent member service
Teach, develop and motivate all team members for successful execution of membership programs, initiatives and front line operations
Monitor, drive and coach for desired membership/member experience goals and results
Ensure all membership products are offered and member orders/requests are processed in a positive, timely and efficient manner
Delegate work, monitor staffing and compliance with operational standards
Provide excellent customer service to members
Teach, coach and lead team members through the club level training process and support team member engagement, policies, procedures and compliance
Drive a culture of development, strategic thinking, ethical decision making and engagement
Lead with team member and member in mind to address concerns and escalate as appropriate
Ensure a safe and positive environment for team members and members
Guarantee service excellence through all points of contact, set service standard expectations, provide team support to resolve member concerns
Daily commitment to GOLD Member Standards: Greet, Anticipate, Appreciate