Lead - Customer Engagement
FreshBooksSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
The Lead requires experience in leading and developing teams, demonstrating strong communication and interpersonal skills, and possessing a thorough understanding of retail operations and brand standards. Candidates should be able to effectively coach and mentor teammates, and have a proven ability to build and maintain a positive and inclusive work environment.
Responsibilities
The Front End Lead will be responsible for supporting the development of a strong team by observing interviews and tours, building a people-first culture through teammate connection, planning and organizing 30-day schedules, strategically leveraging teammates to meet brand standards and execute daily assignments, upholding merchandising standards, assisting with training and development, prioritizing coaching and development, leading by example to support the organization's vision, creating an inclusive store environment, and adhering to company policies and procedures related to safety and confidentiality. They will also perform other tasks as assigned by the store leadership team.
Skills
Communication
Interpersonal Skills
Team Leadership
Mentoring
Retail Operations
Brand Standards
Coaching
Training
Development
Merchandising
Dick's Sporting Goods
Retailer of sporting goods and apparel
About Dick's Sporting Goods
DICK'S Sporting Goods is a retailer specializing in sporting goods, offering a variety of products such as sports equipment, apparel, and footwear. The company operates both physical stores and an online platform, allowing customers to shop in a way that suits them best. Customers can take advantage of financing options, such as 0% APR for larger purchases, making it easier to buy what they need. DICK'S Sporting Goods also has a loyalty program called ScoreCard, which rewards customers for their purchases, encouraging them to return. What sets DICK'S apart from competitors is its commitment to customer satisfaction, highlighted by its Best Price Guarantee, and its focus on social responsibility, believing in the positive impact of sports on lives. The goal of DICK'S Sporting Goods is to provide quality sporting goods while giving back to the community and promoting ethical business practices.
Key Metrics
Coraopolis, PennsylvaniaHeadquarters
1948Year Founded
IPOCompany Stage
Consumer GoodsIndustries
10,001+Employees