Member Services Associate
Maven ClinicSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
Retail, WholesaleIndustries
Requirements
- Clear understanding of merchandise protection procedures and shrink alert protocols
- Ability to review and maintain the AP Alert Binder according to AP standards
- Knowledge of BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures
- Ability to audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures
- Understanding of repack awareness guidelines
- Knowledge of Electronic Article Surveillance (EAS) response procedures
- Commitment to high standards of safety for members and team members
- Ability to act with honesty, integrity, speed, agility, and a friendly, positive attitude
- Embrace inclusion, diversity, collaboration, and respect
- Understand how to access and read production and/or financial performance reporting for the department
Responsibilities
- Deliver superior member service, including greeting, assisting, and thanking all members in a prompt, friendly, and professional manner
- Resolve member concerns in a courteous and timely manner and escalate issues to management when necessary
- Follow BEST procedures, including cross-checking merchandise to member register receipts and verifying high dollar value items
- Record register receipt discrepancies and notify front line to immediately rectify the situation
- Ensure execution of repack awareness guidelines by inspecting known repack articles
- Monitor member and visitor traffic entering and exiting the club
- Respond to EAS alarms according to established procedures
- Inspect team members', members', and vendors' bags, backpacks, briefcases, and lunch boxes as they leave the building
- Perform merchandise protection procedures and maintain a safe, positive environment
- Support club policies, procedures, compliance, and GOLD Member Standards (Greet, Anticipate, Appreciate)
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What benefits are offered for this part-time Front End Greeter position?
Benefits include weekly pay, eligibility for free BJ's Inner Circle and Supplemental memberships, generous time off programs like vacation, personal, holiday, sick, bereavement leave, and jury duty, benefit plans such as three medical plans, HSA, dental, vision, flexible spending, and a 401(k) with company match (eligibility varies by position and age).
Is this Front End Greeter position remote or on-site?
This information is not specified in the job description.
What skills are required for the Front End Greeter role?
Key skills include delivering superior customer service, resolving member concerns courteously, maintaining honesty and integrity, embracing inclusion and diversity, and working collaboratively as a team.
What is the company culture like at BJ's Wholesale Club?
BJ's offers a collaborative and inclusive environment where team members can learn, grow, and be authentic, emphasizing flawless execution, accountability, teamwork, innovation, speed, and commitment to GOLD Member Standards like Greet, Anticipate, Appreciate.
What makes a strong candidate for this Front End Greeter position?
Strong candidates demonstrate superior customer service skills, ability to resolve concerns courteously, a friendly and positive attitude, teamwork, and commitment to maintaining a safe, inclusive environment while upholding club policies and standards.
BJ's Wholesale Club
About BJ's Wholesale Club
N/AHeadquarters
N/AYear Founded
N/ACompany Stage
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