Front End Greeter-Part Time at BJ's Wholesale Club

Hixson, Tennessee, United States

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Clear understanding of merchandise protection procedures and shrink alert protocols
Ability to review and maintain the AP Alert Binder according to AP standards
Knowledge of BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures
Ability to audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures
Understanding of repack awareness guidelines
Knowledge of Electronic Article Surveillance (EAS) response procedures
Commitment to high standards of safety for members and team members
Ability to act with honesty, integrity, speed, agility, and a friendly, positive attitude
Embrace inclusion, diversity, collaboration, and respect
Understand how to access and read production and/or financial performance reporting for the department

Deliver superior member service, including greeting, assisting, and thanking all members in a prompt, friendly, and professional manner
Resolve member concerns in a courteous and timely manner and escalate issues to management when necessary
Follow BEST procedures, including cross-checking merchandise to member register receipts and verifying high dollar value items
Record register receipt discrepancies and notify front line to immediately rectify the situation
Ensure execution of repack awareness guidelines by inspecting known repack articles
Monitor member and visitor traffic entering and exiting the club
Respond to EAS alarms according to established procedures
Inspect team members', members', and vendors' bags, backpacks, briefcases, and lunch boxes as they leave the building
Perform merchandise protection procedures and maintain a safe, positive environment
Support club policies, procedures, compliance, and GOLD Member Standards (Greet, Anticipate, Appreciate)