Front Door Greeter Full Time at BJ's Wholesale Club

Selma, North Carolina, United States

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Clear understanding of merchandise protection procedures and shrink alert protocols
Ability to maintain and review the AP Alert Binder according to AP standards
Knowledge of BEST procedures (bottom of the cart, electronics, self-checkout, and thanking the member), including cross-checking merchandise to register receipts and verifying high dollar value items
Understanding of auditing procedures for Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery
Knowledge of repack awareness guidelines for inspecting known repack articles
Familiarity with Electronic Article Surveillance (EAS) response procedures
Ability to access and read production and/or financial performance reporting for the department
Commitment to GOLD Member Standards (Greet, Anticipate, Appreciate - GAA)
Ability to work full-time with speed, agility, honesty, integrity, and a friendly, positive attitude
Embrace inclusion, diversity, collaboration, and team work

Deliver superior member service by greeting, assisting, and thanking all members promptly, friendly, and professionally
Resolve member concerns courteously and timely, escalating to management when necessary
Follow BEST procedures, including cross-checking merchandise to receipts, verifying high dollar items, recording discrepancies, and notifying front line to rectify
Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures
Execute repack awareness guidelines by inspecting known repack articles
Monitor member and visitor traffic entering and exiting the club
Respond to EAS alarms according to established procedures
Maintain high standards of safety for members and team members
Inspect team members', members', and vendors' bags, backpacks, briefcases, and lunch boxes as they leave the building
Perform merchandise protection procedures and ensure a safe, positive environment
Support club policies, procedures, compliance, and GOLD club standards (clean, organized, grand opening look)
Act with honesty, integrity, lead with the member in mind, deescalate concerns, and work as a team to achieve goals