Front Desk Associate at WeWork

London, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Real Estate, Hospitality, CoworkingIndustries

Requirements

Ability to work full-time on weekdays at WeWork locations
Comfortable working with a variety of members from different backgrounds and industries, or focusing on Enterprise clients (depending on location)
Adaptable to different holidays, technical systems, operational and relationship requirements, and property management responsibilities (for Enterprise locations)
Knowledgeable about WeWork products, services, policies, and procedures
Ability to learn and track member names, businesses, notes, and information in WeWork systems
Proactive in building relationships and engaging with members and guests

Responsibilities

Greet all members and guests with a warm and welcoming demeanor
Cover the front desk during the building’s set business hours and serve as the on-site point of contact at the Community Bar
Register and check in visiting guests in accordance with WeWork’s guest policies
Provide orientation of spaces and relevant information to first-time visitors and guests
Issue and collect keys from members and guests as needed
Keep the front desk clean, organized, and free of clutter at all times
Notify members of food deliveries and packages
Learn names of members and guests, get to know their businesses, and build relationships to foster community
Keep track of relevant member notes and information in WeWork systems
Answer questions from members and guests knowledgeably and offer appropriate WeWork products and solutions
Identify opportunities to celebrate members’ successes and milestones
Explain WeWork policies and procedures to members and guests
Recommend local restaurants, food delivery services, catering options, team outing venues, and points of interest
Support the Community Management team with front desk operations, including mail and package handling
Help ensure the building is fully operational and make adjustments when needed
Take direction from the Community Associate, Community Lead, and Community Manager to support the Community Team
Promote WeWork-provided service offerings to members and guests
Illustrate WeWork’s core values in all interactions

Skills

Customer Service

Hospitality

Community Management

Front Desk Operations

Guest Relations

WeWork

Provides coworking and office space solutions

About WeWork

WeWork provides shared workspaces and office solutions for individuals and businesses. Their spaces are designed to be flexible, allowing users to rent desks or private offices based on their needs. WeWork's locations are equipped with amenities such as high-speed internet, meeting rooms, and communal areas, making it easy for members to collaborate and network. Unlike traditional office rentals, WeWork offers short-term leases and a variety of membership plans, catering to freelancers, startups, and larger enterprises. The goal of WeWork is to create environments that foster productivity and community among its members.

New York City, New YorkHeadquarters

2010Year Founded

$12,795.1MTotal Funding

IPOCompany Stage

Social Impact, Real EstateIndustries

5,001-10,000Employees

Benefits

Competitive healthcare benefits

Life and AD&D insurance

401(k) matching

20 days of PTO

10 paid holidays

80 hours of paid sick time per full calendar year

16 weeks paid parental leave

Risks

Increased competition from Upflex threatens WeWork's market share.

WeWork's $19 billion debt limits financial flexibility and growth investment.

Bankruptcy filing indicates financial instability, risking client trust and membership decline.

Differentiation

WeWork transforms buildings into dynamic, collaborative workspaces for creativity and focus.

WeWork offers infrastructure, services, events, and tech for creators to thrive.

WeWork's eco-friendly workspaces attract environmentally conscious businesses.

Upsides

Flexible workspace demand is increasing with hybrid work models benefiting WeWork.

Digital nomadism rise creates global demand for coworking spaces, expanding WeWork's market.

Corporate downsizing in favor of flexible leases aligns with WeWork's offerings.

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