Front Desk Agent - Year Round at Altera

Winter Park, Colorado, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Hospitality, Ski Resort, TourismIndustries

Requirements

Ability to perform each essential duty satisfactorily with or without reasonable accommodations
Exemplary guest service skills
Knowledge of reservations policies, room locations, types and configurations, and cancellation policies
Detailed knowledge of lodging, general resort, and local area information
Ability to follow all Winter Park policies and procedures, applicable laws (federal, state, and local), and health and sanitation codes
Ability to follow all emergency procedures and initiate communication via calling tree as necessary

Responsibilities

Maintain the Front Desk operation during daytime hours as the go-to location for lodging guests requiring assistance
Perform guest check-in and check-out
Provide exemplary guest service and respond to all guest service requests
Answer all incoming PBX calls and make new or alter reservations as required
Use the HotSOS work order system to log all owner/guest requests and complete them or dispatch to appropriate team members
Act as a coordinator and communications liaison with owners, guests, resort security, resort senior management, and emergency services depending on the situation
Perform detailed QA on same-day and next-day arrivals to identify and mitigate potential guest or homeowner service issues, rectify problems with outstanding balances, soft blocked rooms, out-of-order rooms, and/or oversell situations
Perform daily “bucket checks” to ensure filing of all registration cards accurately matches updates in the property management system
Complete all “whoses” from the day, creating new guest tiles and inputting appropriate data when new guest information is captured
Communicate with the housekeeping department regarding special requests, early check-ins, and room moves
Assemble pre-registration packages and any other special arrival packages, including accurate encoding of room keys
Record all requests in HotSOS and ensure each is handled in a timely manner
Help organize transportation: scheduling, Amtrak requests, and act as a liaison between guests and drivers
Reconcile petty cash/change box daily
Contact and work with IT and SMS-Host support to rectify any issues preventing the Front Desk from operating correctly
Follow all established Front Desk procedures while continuously seeking new ways to improve the current process
Stay current with lodging and general resort and local area information to provide accurate information and/or assistance

Skills

Front Desk Operations

Guest Service

Check-in/Check-out

PBX

Reservations

HotSOS

Customer Assistance

Altera

Develops digital human agents for AI

About Altera

Altera develops digital human agents that mimic human traits like empathy, friendship, and fun. Their primary product allows users to interact with an AI agent while playing Minecraft, creating a friendly and engaging experience. Altera's agents are designed to be interoperable and capable of long-term autonomy, making them suitable for both individual users and businesses. Unlike many competitors, Altera focuses on advancing research and scaling technology to deliver unique, human-like AI products. The company's goal is to redefine AI agents, enhancing their versatility and human-like qualities.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$10.7MTotal Funding

SEEDCompany Stage

Consumer Software, AI & Machine LearningIndustries

11-50Employees

Risks

Priest-led cults in Altera's Minecraft simulation may cause ethical concerns.

Managing 1,000 autonomous AI agents poses safety and ethical challenges.

Creating believable digital humans may lead to misuse in deceptive AI applications.

Differentiation

Altera specializes in digital human agents with traits like empathy and friendship.

Their first product offers a unique Minecraft experience with interactive AI agents.

Altera's focus on human-like AI agents sets them apart in the AI sector.

Upsides

Altera raised $9M in May 2024, showing strong investor confidence.

AI-driven gaming experiences are gaining popularity, benefiting Altera's Minecraft product.

The rise of AI companions in mental health indicates a market for empathetic agents.

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