Fraud Operations Supervisor at Patreon

Porto, Porto District, Portugal

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€21,900 – €29,600Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Media, Creator EconomyIndustries

Requirements

1-2 years of supervisory or team lead experience
Knowledge or experience of analyzing large sets of data, identification of patterns, and an understanding of behaviours in a money movement environment
Critical thinking and investigation skills
Adaptability to rapidly changing environments
Self-starter, capable of working independently and in a team
Strong problem solving and communication skills
Customer-centric approach
Ability to supervise, motivate, and engage a high performing team

Responsibilities

Responsible for the team achieving objectives, maintaining team engagement, and career opportunities
Develop your team in both performance and career
Make sure all risk exposure is mitigated while maintaining a fair outcome for creators and fans on the platform
Work with cross functional teams to identify and improve processes
Support the reporting of information to relevant stakeholders
Continuously scan the environment for financial crime threats and risks applicable to Patreon and make sure these are visible and being acted upon
Communicate clearly and with empathy both internally and externally
Coach team members to achieve service level agreements while working through queues and responding to inbound requests
Assess risk associated with new customers, changes to creator and fan risk profiles, investigate large transactions, scam related incidents, unusual creator and fan behavior
Supervise a team of Patreon Fraud Operations investigators in all aspects of the role and act as the senior point of contact for the team
Ensure you and your team members are appropriately trained to support Patreon in the fight against financial crime and fraud
Keep the team engaged in their career

Skills

Key technologies and capabilities for this role

Fraud DetectionRisk ManagementOperations SupervisionPayments ProcessingTeam LeadershipCustomer Protection

Questions & Answers

Common questions about this position

What is the salary range for the Fraud Operations Supervisor role?

The salary range is €21.9K - €29.6K.

Is this a remote or hybrid position, and where is it located?

This is a hybrid role based in Porto, requiring you to be in-office 2 days per week.

What key skills are required for the Fraud Operations Supervisor position?

Key skills include strong problem-solving and communication abilities, customer-centric approach, and the capacity to supervise, motivate, and engage a high-performing team.

What is the team structure and culture like at Patreon for this role?

The role is part of the Fraud Operations Team under the Payments department, focused on protecting creators and fans with a customer-centric approach, emphasizing team engagement, career development, and cross-functional collaboration.

What makes a strong candidate for this Fraud Operations Supervisor role?

A strong candidate is a self-starter who excels independently and in teams, with customer-centricity, risk mitigation skills, empathy in communication, and leadership to coach and develop a high-performing team.

Patreon

Membership platform for creators and artists

About Patreon

Patreon is a membership platform that connects artists and creators with their most dedicated fans, allowing them to earn a sustainable income. It serves a variety of creators, including writers, musicians, visual artists, and podcasters, by enabling them to offer exclusive content and experiences to their supporters, known as patrons, in exchange for a monthly subscription fee. Creators can set up different membership tiers that provide various perks, which helps them establish a reliable income stream that is often more stable than traditional revenue sources like advertising. Patreon takes a percentage of the earnings from creators, ensuring that the company's success is tied to the success of its users. The platform also provides tools for creators to manage their memberships, engage with patrons, and grow their audience. The main goal of Patreon is to support independent creators in achieving financial stability and fostering a closer relationship with their audience.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$342.5MTotal Funding

SERIES_FCompany Stage

Consumer Software, EntertainmentIndustries

1,001-5,000Employees

Benefits

Competitive Pay & Equity - Our company was built on the idea of value for value. To get the best on board, we provide competitive base salaries, stock options, and a 401k program.

The Bells and Whistles - As they say, it’s the little things: commuter stipend, computer gear, standing desks, a learning stipend for your professional development and a monthly patronage stipend.

Health Coverage - We offer incredible healthcare options for you and your loved ones (including dental, vision and mental health), as well as snacks and a daily catered lunch.

Balance & Wellness - We offer a gym stipend (or Fitness SF membership), as well as unlimited vacation and sick leave.

Risks

Alleged privacy violations could lead to legal challenges for Patreon.

Integration with AltStore PAL may attract scrutiny from Apple.

Recent layoffs and office closures suggest potential financial instability.

Differentiation

Patreon offers creators a direct revenue stream through fan subscriptions.

The platform supports diverse creators, from musicians to visual artists and podcasters.

Patreon aligns its success with creators by taking a percentage of their earnings.

Upsides

Growing demand for exclusive content boosts Patreon's appeal to creators.

Integration with AltStore PAL expands monetization opportunities for developers.

Expansion of e-commerce features diversifies creators' income streams.

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