Fraud Investigator - Prevent

United Kingdom

Apply with AI Apply

£26,000 – £31,400Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, BankingIndustries

Requirements

Candidates must have prior experience in a Fraud role within Financial Services, with a background in banking, financial services such as FOS or HMRC, or law enforcement. Excellent English written and verbal communication skills are essential, along with the ability to be persuasive and empathetic. Familiarity with common fraud typologies and confidence in investigating and problem-solving are also required.

Responsibilities

The Fraud Investigator will gather evidence from flagged transaction data, investigate suspicious transactions via phone and chat with empathy and attention to detail, and reassure customers through the fraud identification process. They will independently and collaboratively make decisions on releasing or blocking flagged transactions, triage cases, review limit increase requests, and submit accounts for closure when necessary. Responsibilities also include safeguarding compromised accounts, providing advice to fraud victims, and completing post-investigation activities.

Skills

Fraud Investigation

Financial Services

Authorised Card Payment Fraud

Authorised Faster Payment Fraud

Outbound Calling

Monzo

Digital-only banking platform for consumers

About Monzo

Monzo operates as a digital-only banking platform focused on providing a modern way for individuals to manage their finances. Its main product is a mobile app that allows users to track their income, spending, and savings easily. The app includes features that help users save money, such as automatically setting aside a portion of their paycheck or rounding up transactions to the nearest dollar. Monzo generates revenue through interest on deposits, fees for certain services, and interchange fees from card transactions, as well as offering overdrafts and personal loans. What sets Monzo apart from traditional banks is its real-time balance updates and instant spending notifications, which help users stay informed about their finances. The goal of Monzo is to provide a convenient, mobile-first banking experience that meets the needs of its growing customer base, which has surpassed 8 million users.

London, United KingdomHeadquarters

2015Year Founded

$1,856.7MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Competitive salary

Flexible working hours

Work from home

Stock options

32 days of paid vacation and public holidays per year

Health insurance

EAP

Learning budget

Home office stipend

Paid parental leave

Risks

Monzo breached UK banking regulations, risking reputational damage and fines.

Expansion into Europe poses regulatory challenges and potential licensing delays.

Reliance on digital platforms makes Monzo vulnerable to technological disruptions.

Differentiation

Monzo offers real-time spending updates and categorized transactions via a mobile app.

The 'Pots' feature allows users to set aside money for specific purposes.

Monzo Plus provides premium features like custom card designs and travel insurance.

Upsides

Monzo secured $400M in 2024, valuing the bank at $5 billion.

The partnership with SignLive enhances accessibility for Deaf customers.

Expansion into Europe in 2025 could significantly increase Monzo's customer base.

Land your dream remote job 3x faster with AI

Try Jobo Free