Founding Customer Success & Experience Manager at Meilisearch

Paris, Île-de-France, France

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Search Engine, SaaSIndustries

Requirements

Comfortable in a high-paced, ambiguous environment. You build clarity where there is none
Strong customer and human empathy: you genuinely enjoy understanding people and what success looks like for them
Strong analytical ability: you can define hypotheses, validate them with data, and turn insights into decisions
Able to run your own analysis from start to finish: Either with SQL Or by using AI/LLM tools plus our ex

Responsibilities

Own relationships with our largest customers: understand their business and product challenges
Be their internal voice: bring clarity, structured feedback, and prioritised insights to Product, Sales, and Engineering
Drive onboarding, expansion opportunities, and long-term retention
Combine qualitative feedback and quantitative analysis to understand customer behaviour
Build and test hypotheses (e.g., churn risk predictors, adoption bottlenecks)
Use product data + CRM + billing (e.g. HubSpot and Stripe) to get a full view of accounts
Run your own queries (SQL or with AI tools) to validate insights from our 500+ customer base
Deliver clear, actionable reports that guide product and business decisions
Help design lightweight CSX processes: health scoring, onboarding flows, communication rhythms, escalation paths
Work closely with Sales and Solutions Engineering to clarify roles and avoid gaps
Collaborate with Product & Engineering to turn customer signals into roadmap inputs
After 6 months: manage and elevate our support activity and team
Work daily with Sales, Solutions Engineering, Marketing, Product, and Engineering
Ensure information is aligned and consistent across teams
Help identify future roles and structure as the CSX organisation grows

Skills

Key technologies and capabilities for this role

Customer SuccessCustomer ExperienceData AnalysisUsage AnalyticsProcess ImprovementSupport OperationsCRMSalesforceZendeskStakeholder Management

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, Meilisearch operates as a remote-first team across 8+ countries.

What salary or compensation does this role offer?

This information is not specified in the job description.

What skills are required for the Founding Customer Success & Experience Manager role?

Key skills include customer relationship management, data analysis using SQL or AI tools, and experience with CRM and billing tools like HubSpot and Stripe, along with process design and cross-functional collaboration.

What is the company culture like at Meilisearch?

Meilisearch has a remote-first culture with a vibrant open-source community, transparent collaboration on designs and features, and a fast-moving environment that values initiative and developer experience.

What makes a strong candidate for this role?

A strong candidate thrives in fast-moving environments, takes initiative to build operations, excels at customer-facing work with enterprise accounts, and has skills in data analysis and process improvement.

Meilisearch

Provides fast, relevant search engine solutions

About Meilisearch

Meilisearch provides a search engine solution that enhances search experiences for online platforms. Its main product is a fast and relevant search engine that can be easily integrated into various applications and websites. The search engine features hybrid capabilities, combining full-text and semantic search, which uses artificial intelligence to deliver precise results. Meilisearch differentiates itself from competitors by offering a freemium model, allowing users to access a basic version for free while providing advanced features through paid subscriptions. The company aims to attract a wide range of users, from developers to larger enterprises, and generate revenue through subscription fees and cloud services.

Paris, FranceHeadquarters

2018Year Founded

$19.9MTotal Funding

SERIES_ACompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

11-50Employees

Benefits

4 day work week

Equipment

Remote friendly

PTO

Parental leave

Health insurance

Team gatherings

Mental health support

Stock options

Career development

Risks

Increased competition from established players like Algolia may pressure Meilisearch's market share.

Enterprise-focused strategy might alienate Meilisearch's existing developer community.

Freemium model may limit revenue growth if users don't convert to paid plans.

Differentiation

Meilisearch offers hybrid search combining full-text and semantic capabilities for precise results.

The company provides a freemium model, attracting a wide range of initial users.

Meilisearch's open-source nature fosters community contributions and rapid innovation.

Upsides

Growing demand for AI-driven search solutions benefits Meilisearch's advanced search capabilities.

Expansion of cloud services offers growth opportunities for Meilisearch's enterprise offerings.

Rising popularity of open-source software expands Meilisearch's user base and community.

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