[Remote] Foundations Operations Specialist at Schoolhouse

Remote

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Physically located in the United States and legally authorized to work in the United States
Experience as an operations generalist
Systems-minded operator
Proactive problem solver
Comfortable toggling between independent deep work and quick collaboration
Empathy and sound judgment in user-facing situations

Responsibilities

Serve as the primary point of contact for issues escalated by the volunteer support team through Intercom
Triage and resolve user support tickets, escalating complex cases as needed
Maintain and update documentation for recurring operational issues
Partner with volunteers to keep help center articles and macros up to date
Support and guide volunteers on the Intercom team
Identify ways to improve Intercom workflows, routing, and response times
Monitor the Safety Intercom inbox and handle low-risk issues
Support operational tasks such as volunteer onboarding, offboarding, and hour verification
Support lightweight volunteer recognition efforts and share weekly reports on volunteer system health and queue status
Identify opportunities for process improvement within volunteer operations
Process and triage virtual mailbox items weekly
Support CFO with new state payroll registrations and tax filings
Manage state charitable registration filings
Process donations and send acknowledgement letters
Assist with weekly safety queue reports and provide additional coverage during busier seasons

Skills

Schoolhouse

Free online tutoring platform for students

About Schoolhouse

Schoolhouse.world provides free online tutoring services to students around the world, focusing on middle and high school subjects. The platform offers live, interactive sessions led by volunteer tutors who have proven their expertise through a certification program. This ensures that students receive quality academic support without any cost, making it accessible to everyone regardless of their financial situation. Unlike many educational platforms that charge fees, Schoolhouse.world is funded through donations and partnerships with educational institutions. The platform covers various subjects, including math and physics, and also allows students to earn certifications to demonstrate their knowledge, which can help in college applications. The goal of Schoolhouse.world is to democratize education and create a supportive community for learners and educators globally.

Mountain View, CaliforniaHeadquarters

2020Year Founded

VENTURE_UNKNOWNCompany Stage

EducationIndustries

201-500Employees

Benefits

Fully remote

Competitive Salary

Risks

Increased competition from other free online tutoring platforms like Tutor.com and Chegg.

Dependence on donations and partnerships poses financial risks during economic downturns.

Maintaining tutor quality as the platform scales could affect user satisfaction.

Differentiation

Schoolhouse.world offers free, high-quality tutoring through a community-driven model.

The platform provides certifications that aid in college admissions for students.

Volunteer tutors are certified, ensuring high-quality educational support.

Upsides

Partnerships with universities enhance the platform's credibility and reach.

AI-driven tools offer personalized learning experiences, improving student outcomes.

Growing demand for online tutoring post-pandemic boosts platform usage.

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