Forward Deployed Product Manager at Valon

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Mortgage Servicing, Regulated FinanceIndustries

Requirements

A Systems Thinker: Ability to dive into a client’s specific workflows, then zoom out to design abstractions that scale across many
Technically Fluent: Can reason about workflows, APIs, ledgers, integrations, and data models with engineers without needing to code; loves understanding how complex systems fit together
Customer-Driven, Product-Minded: Embeds with customers to see the messy truth, with a north star of building reusable product
Collaborative: Thrives in high-trust squads where Deployment Strategists (DS), PMs, engineers, and operators co-own outcomes
Execution-Focused: Can run zero-to-one builds in ambiguous environments and ship
Complexity-Loving: Sees edge cases and risk as puzzles and opportunity; motivated by complexity

Responsibilities

Surface & Translate Requirements: Partner with Deployment Strategists and clients to scope real customer needs and turn them into crisp product definitions
Generalize from the Field: Abstract messy, one-off asks into scalable product patterns, balancing immediacy with long-term product principles
Design Extensions & Integrations: Define and build integrations and workflow extensions with engineering that become reusable platform modules
Represent the Customer in Product: Ensure roadmap decisions reflect deployment reality, validating solutions against live operational needs
Create Leverage for Scale: Build playbooks, documentation, and rollout strategies so DS teams can scale adoption across customers
Close the Loop: When gaps emerge in the field, diagnose the root cause, propose solutions, and work with clients, deployment strategists, and engineers to resolve them

Skills

Key technologies and capabilities for this role

Product ManagementCustomer DeploymentTechnical SolutionsRegulated FinanceMortgage ServicingAI PlatformsR&D CollaborationPlatform Development

Questions & Answers

Common questions about this position

What is the salary or compensation for the Forward Deployed Product Manager role?

This information is not specified in the job description.

Is this Forward Deployed Product Manager position remote or does it require office work?

This information is not specified in the job description.

What key skills or qualities are needed for the Forward Deployed Product Manager role?

The role requires being a systems thinker capable of diving into complex problems, along with skills in surfacing and translating customer requirements, generalizing field insights into scalable products, designing integrations, and representing customer needs in product decisions.

What is the company culture like at Valon?

Valon fosters a culture of bold innovation in complex regulated industries, building software where others hesitate, with a focus on transforming high-stakes financial systems through deep operational understanding and scalable AI-native platforms.

What makes a strong candidate for the Forward Deployed Product Manager position?

Strong candidates are systems thinkers who excel at partnering with deployment teams and clients to translate real-world needs into scalable product solutions, generalizing one-off requests into reusable platform capabilities, and closing the loop on field gaps with engineers.

Valon

Customer-centric mortgage servicing platform

About Valon

Valon operates as a mortgage servicing platform focused on improving the home ownership experience for its users. It provides homeowners with a user-friendly, mobile-compatible interface that allows them to manage their mortgages efficiently and transparently. The platform offers real-time information about mortgage options, enabling users to explore their choices without any obligation. Valon distinguishes itself from competitors through its commitment to responsive customer service, ensuring quick and high-quality support for its clients. The company's goal is to transform the traditional mortgage industry by making it more accessible and efficient, ultimately empowering homeowners with better tools and information.

New York City, New YorkHeadquarters

2019Year Founded

$339.3MTotal Funding

SERIES_CCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Medical, dental, & vision insurance plans

flexible sick days

Equity

Company holidays

Generous vacation policy

Laptop, custom accessories, & ergonomic equipment

Paid parental leave

Risks

Increased competition may erode Valon's market share.

Rising interest rates could reduce mortgage refinancing activities.

Expansion into new markets may face regulatory challenges.

Differentiation

Valon offers a mobile-friendly interface for seamless mortgage management.

The company provides real-time, accurate mortgage information to homeowners.

Valon prioritizes customer experience with responsive and high-quality service.

Upsides

Valon's Series C funding supports platform development and market expansion.

Adoption of AI tools enhances Valon's customer service capabilities.

Mobile-first solutions align with Valon's interface, boosting user engagement.

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