Forward Deployed Engineer at Aisera

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Artificial IntelligenceIndustries

Requirements

Bachelor’s or master’s degree in computer science, Engineering, or a related field
5+ years of experience in software development, AI/ML engineering, or system integration
Proficiency in Javascript, Java, and/or Python, with the ability to write clean, efficient code
Experience with implementing OAuth, OIDC, and/or JWT authorization flows
Familiarity with AI/ML concepts. Knowledge of prompt engineering techniques is required. Hands-on experience with building agents through LLM frameworks such as LangGraph or PydanticAI is strongly preferred
Strong understanding of general AI agent frameworks, function calling, and retrieval-augmented generation (RAG). Hands-on experience of building such a system is strongly preferred
Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring). Experience with ELK and AI monitoring tools such as Langfuse is highly preferred
Hands-on experience with integrating systems via APIs, webhooks, and data pipelines
Ability to use data-driven decision-making, including A/B testing and performance monitoring, to refine solutions
Excellent communication and project management skills

Responsibilities

Develop, configure, and deploy AI agents using Aisera's AI platform and tools
Integrate AI agents with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration
Optimize agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments
Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions
Conduct interactive demos and present compelling proof-of-concepts to customers, proactively gather feedback, and iteratively refine solutions to meet objectives
Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery
Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage

Skills

LLMs

AI Agents

APIs

Databases

CRMs

Prompt Fine-tuning

Troubleshooting

Integration

Enterprise Environments

Aisera

Develops AI chatbots for IT operations

About Aisera

Aisera develops chatbots and process-centric AI solutions specifically for IT operations. Their chatbots are designed to engage in human-like conversations, allowing clients to access self-service options that help reduce costs associated with service desks. Aisera primarily serves organizations that seek customizable virtual agents to modernize their IT operations and minimize unplanned outages. Their products can be quickly deployed, giving them an advantage in the fast-growing AI and machine learning market. Aisera's revenue comes from selling these AI solutions, which not only help businesses cut costs by deflecting support tickets and reducing wait times but also improve customer experience through personalized interactions. Additionally, Aisera allows clients to create their own bot experiences, enabling them to operationalize their generative AI applications or deploy chatbots trained on their specific data in a matter of weeks.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$212.5MTotal Funding

SERIES_DCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees