[Remote] Forward Deployed Solution Engineer – Applied AI FDE at ServiceNow

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AI, Enterprise SoftwareIndustries

Requirements

Systems-minded, AI-native engineer who ships real software
Owns the full stack: backend services, LLM pipelines, front-end integrations, elegant APIs, intuitive UIs, scalable orchestration pipelines
Thinks like a product-minded CTO, balancing creativity with pragmatism
Embeds deeply with customer teams to diagnose root problems and architect AI-powered workflows at scale
Debugs systems, context, and customer pain points
Versatile engineering skills: APIs, orchestration pipelines, vector DBs, LLM frameworks, UI components
Ability to integrate with legacy systems, navigate ambiguity, and ship safely at speed

Responsibilities

Build solution-ready LLM-enabled applications spanning backend logic, data orchestration, and front-end UI
Operate in the field, working side-by-side with customers to adapt, deploy, and iterate in live environments
Codify reusable assets—libraries, prompts, scaffolds—to accelerate future engagements
Shape developer experience by sharing feedback with platform and product teams
Deliver production-ready solutions in agile end-to-end sprints
Codify patterns: build scaffolds, SDKs, and documentation to scale success across customers
Influence platform: inform product strategy through field-tested insights and extensible code

Skills

Key technologies and capabilities for this role

AILLMPythonBackend ServicesSoftware EngineeringAgileCloud PlatformsIntegrationScalable SystemsEnterprise AI

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is remote.

What skills are required for the Forward Deployed Solution Engineer role?

Candidates need to be systems-minded, AI-native engineers skilled in full-stack development including backend services, LLM pipelines, front-end integrations, data orchestration, and architecting scalable AI workflows. Experience shipping real software, thinking like a product-minded CTO, and embedding with customer teams to solve complex problems is essential.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the team culture like at ServiceNow's Applied AI FDE team?

The team is collaborative and innovative, partnering deeply with strategic customers to build intelligent, scalable AI solutions, embedding in real-world complexity, delivering fast, iterating with purpose, and transforming successes into reusable patterns.

What makes a strong candidate for this Forward Deployed Solution Engineer position?

Strong candidates are full-stack engineers who own end-to-end builds from backend to front-end, excel at working side-by-side with customers in live environments, codify reusable AI assets, and balance creativity with pragmatism to deliver scalable, production-ready GenAI solutions.

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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