Forward Deployed Engineer

The Forward Deployed Engineer will embed with U.S. public-sector customers to design, ship, and scale systems utilizing TwelveLabs' multimodal models. This role involves leading technical discovery, architecture design, implementation, and production hardening, often in regulated or air-gapped environments. Responsibilities include translating complex mission needs into actionable product requirements, partnering with engineering to ensure new capabilities meet operational constraints, and feeding real-world usage patterns and requirements back to the Science team for model tuning. Key duties involve owning engagements end-to-end, from discovery and solution design to prototyping, implementation, and production deployments. The engineer will deliver full-stack video solutions such as video search/retrieval, Q&A, summarization, and analytics, operate in regulated contexts by contributing to ATO packages and meeting customer controls, work with partners to deliver for customers, travel onsite to customer locations regularly, and collaborate closely with Science, Product, and Engineering teams on design reviews and experiments.