Forward Deployed Architect - Support at Loop

Chicago, Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Supply Chain, Logistics, TransportationIndustries

Requirements

Hands-on experience with cloud-based integration development (Python, JavaScript) and modern DevOps practices
Deep familiarity with AWS, Azure, GCP, and integration platforms
Proven ability to troubleshoot complex integration issues across APIs, flat files, and EDI
Strong organizational skills to manage multiple concurrent support cases and prioritize based on business impact
Excellent communication to liaise between technical teams, clients, and business stakeholders
Proactive, customer-focused mindset with a commitment to operational excellence

Responsibilities

Own post-go-live technical support for all deployed integrations, ensuring system uptime, data integrity, and seamless operation between Loop and client systems (TMS, ERP, BI, etc.)
Triage, diagnose, and resolve integration incidents and service requests—acting as the technical escalation point for complex issues reported by clients or internal teams
Monitor integration health using observability tools and dashboards; proactively identify and address performance bottlenecks, data syncing issues, or integration failures
Lead root cause analysis for major incidents; document findings, recommend preventive measures, and implement fixes to reduce recurrence
Develop and maintain runbooks, knowledge base articles, and support documentation to empower Tier 1/Tier 2 teams and improve resolution efficiency
Collaborate with Product and Engineering teams to communicate recurring issues, gaps, or enhancement requests—ensuring client feedback directly informs the product roadmap
Deliver targeted training and enablement for client teams and internal support staff on integration best practices, troubleshooting, and system usage
Manage the technical aspects of minor enhancements and patches post-launch, coordinating testing and release with minimal disruption to client operations
Participate in cross-functional incident management processes; lead technical bridge calls during critical outages and ensure transparent, timely client communication
Track and report key support metrics (e.g., MTTR, incident volume, client satisfaction); use data to identify trends and drive continuous improvement in support delivery
Maintain a strong understanding of industry standards and emerging technologies in logistics, ERP, and integration platforms to recommend relevant upgrades or innovations

Skills

Python

JavaScript

APIs

EDI

Cloud Architecture

TMS

ERP

WMS

YMS

FPA

Loop

Simplifies payments with advanced technology.

About Loop

The company's main product simplifies payments in a complex industry, utilizing advanced technologies to streamline the process.

San Francisco, CaliforniaHeadquarters

2021Year Founded

$63.2MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Automotive & Transportation, Enterprise SoftwareIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Unlimited Paid Time Off

Professional Development Budget

Physical and Mental fitness subsidies

Commuter Benefits

Risks

Increased competition may pressure Loop's market share and pricing.

Regulatory changes in Saudi Arabia could impact Loop's operations.

Cybersecurity threats pose risks to Loop's reputation and customer trust.

Differentiation

Loop's platform streamlines shipment document capture and invoice matching efficiently.

Partnerships with major players like J.P. Morgan enhance Loop's market credibility.

Loop's expansion into Saudi Arabia showcases its global reach and adaptability.

Upsides

AI integration boosts Loop's invoice matching accuracy and fraud detection.

Blockchain technology offers Loop enhanced transparency and security in payments.

IoT growth allows Loop to provide real-time tracking and analytics services.

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