Operations Manager
Dandy$116,500 - $137,000/year
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, Consumer GoodsIndustries
Requirements
- Ability to lead and develop teams through teaching, training, active listening, touring stores, and providing feedback (Tour-to-Teach)
- Skills in communicating and collaborating with all levels of associates on store operations, technology, business initiatives, merchandising, and company direction
- Capability to introduce and lead company change efforts, provide clear expectations, guidance for business solutions, and communicate business objectives effectively
- Knowledge of exceptional customer service standards, including the One Best Way (OBW) service model
- Experience managing customer service initiatives, resolving customer needs/complaints/issues, developing action plans, and providing process improvement leadership
- Proficiency in reviewing P&L statements, managing budgeting, forecasting, controlling expenses, monitoring merchandise presentation, inventory flow, operational processes, and mitigating shrink
- Supervisory skills including hiring, training, mentoring associates, assigning duties, setting expectations, providing recognition, and ensuring belonging awareness
- Ability to coordinate job-related activities, develop stakeholder relationships, support plans/initiatives, set goals, measure progress, identify improvements, and promote continuous learning
- Commitment to ensuring compliance with company policies, procedures, ethics, integrity, and supporting the Open Door Policy
Responsibilities
- Lead and develop teams by teaching, training, listening, touring stores, providing feedback, communicating on operations/business initiatives, leading change, setting expectations, and communicating objectives
- Model exceptional customer service by demonstrating OBW, managing initiatives (e.g., store of the community, outreach), resolving issues, developing action plans, and leading process improvements
- Drive financial performance and sales in designated store area by reviewing P&L, managing budget/forecasting/expenses, ensuring merchandise presentation/inventory/operations, and implementing action plans for sales/profit/shrink goals
- Provide supervision and development for hourly associates through hiring, training, mentoring, assigning duties, setting expectations, recognition, belonging awareness, recruiting, and meeting staffing needs
- Coordinate, complete, and oversee job-related activities by maintaining stakeholder relationships, supporting plans/initiatives, communicating goals, building accountability, measuring progress, addressing improvements, and promoting adaptability/learning
- Ensure compliance with company policies/procedures, mission, values, ethics/integrity by implementing action plans and providing guidance on business processes
Skills
Team Leadership
Training
Customer Service
P&L Management
Budgeting
Forecasting
Merchandising
Inventory Management
Store Operations
Hiring
Mentoring
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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