Program Manager I - Store Projects (Hardware) (REMOTE)
Dick's Sporting GoodsSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, Consumer GoodsIndustries
Requirements
- Ability to lead and develop teams through teaching, training, active listening, touring stores, and providing feedback (Tour to Teach)
- Strong communication and collaboration skills across all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction
- Expertise in introducing and leading company change efforts, providing clear expectations, guidance, and business objectives
- Proficiency in modeling and demonstrating exceptional customer service standards (One Best Way - OBW service model)
- Experience managing customer service initiatives, resolving complaints/issues, developing action plans, and providing process improvement leadership
- Financial acumen, including reviewing P&L statements, budgeting, forecasting, controlling expenses, monitoring merchandise presentation, inventory flow, operational processes, and mitigating shrink
- Supervisory skills for hiring, training, mentoring, assigning duties, setting expectations, providing recognition, and promoting a belonging mindset
- Ability to recruit and develop qualified associates to meet staffing needs and company growth
- Skills in coordinating job-related activities, developing stakeholder relationships, setting goals, measuring progress, and promoting continuous learning
- Knowledge of company policies, procedures, mission, values, ethics, integrity, and support for Open Door Policy
- Commitment to building high-performing teams, embracing diversity, creating belonging culture, working collaboratively, attracting/retaining talent, and acting with integrity
Responsibilities
- Lead and develop teams by teaching, training, actively listening, touring stores, providing feedback, communicating/collaborating on store operations, utilizing technology/business initiatives/merchandising/company direction, introducing/leading change efforts, and providing expectations/guidance/business objectives
- Model exceptional customer service standards, manage/support initiatives (e.g., store of the community, outreach programs), resolve customer needs/complaints/issues, develop/implement action plans for deficiencies, and provide process improvement leadership
- Drive financial performance/sales by reviewing P&L, managing budgeting/forecasting/expenses, ensuring merchandise presentation/seasonal transitions/inventory flow/operational processes, and developing action plans to mitigate shrink/achieve sales/profit goals
- Provide supervision/development for hourly associates by hiring, training, mentoring, assigning duties, setting expectations, providing recognition, communicating effectively, promoting belonging mindset, and recruiting/developing talent
- Coordinate/complete/oversee job-related activities by maintaining stakeholder relationships, supporting plans/initiatives, identifying/communicating goals/objectives, building accountability, measuring progress, addressing improvements, and promoting adaptability/continuous learning
- Ensure compliance with company policies/procedures, support mission/values/ethics/integrity, implement action plans, utilize Open Door Policy, and provide direction/guidance on business processes/practices
Skills
Team Leadership
Associate Training
Customer Service
P&L Management
Budgeting
Forecasting
Merchandising
Inventory Management
Shrink Mitigation
Store Operations
Change Management
Performance Coaching
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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