Floor Manager (Coach) - Wembley at Nike

Wembley, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, SportswearIndustries

Requirements

A passion for NIKE and/or love of sport
Experience in retail and/or leadership positions
Very good command of English language (written and spoken)
Experience and competency in serving exceptional consumer service
Ability to coach and develop a strong team
Strong focus on communication
Flexibility to work in shifts and on weekends

Responsibilities

Using expertise in exceptional consumer service to serve and deliver a premium brand experience
Leading, coaching, and motivating employees in your department and ensuring an excellent work atmosphere
Managing daily business in your department to reach sales targets (including digital services, visual merchandising, salesfloor)
Identifying and improving areas based on consumer feedback
Being a brand ambassador for NIKE’s initiatives, including training your team
Ensuring the store complies with all NIKE standards and guidelines
Cooperating with business partners across stores and HQ
Commercial Coach Specific Responsibilities
Leading a team to deliver efficient product receiving, inventory accuracy, and visual presentation standards
Ensuring smooth inventory processes to keep sales floor full, presentable, and meeting brand standards
Working with department leads on product receiving and visual presentation, responsible for overall product journey
Responsible for monthly initiative launches
Using reporting tools for commercial decisions
Achieving accurate inventory to fulfill digital orders
Athlete Experience Coach Specific Responsibilities
Ensuring the team delivers the highest quality athlete experience
Leading team engagement on NIKE Community Ambassador activities
Partnering with senior store leadership on hiring processes, including onboarding
Responsible for store scheduling
Working collaboratively to implement and maintain a positive NIKE culture
Consumer Experience Coach Specific Responsibilities
Leading by example in sales floor service and bringing the consumer journey to life
Ensuring the team has brand knowledge on all aspects of consumer service, including digital enablers
Completing specific training and sharing with athlete services
Using data and analytics to provide insights and achieve continuous improvement with senior leadership

Skills

Customer Service

Team Leadership

Sales Management

Visual Merchandising

Inventory Management

Retail Operations

Digital Sales

Employee Training

Reporting Tools

Brand Ambassadorship

Nike

Designs and sells athletic footwear and apparel

About Nike

Nike designs, manufactures, and sells a variety of footwear, apparel, equipment, and accessories aimed at athletes, fitness enthusiasts, and everyday consumers. Their products are created to be stylish and performance-oriented, catering to the needs of a diverse clientele. Nike operates through multiple sales channels, including retail stores, online platforms, and third-party retailers, and enhances its brand image through endorsements from well-known athletes and sports teams. A key aspect of Nike's approach is its membership program, which offers exclusive access to products and content, fostering a deeper connection with consumers. Unlike many competitors, Nike places a strong emphasis on sustainability and corporate responsibility, integrating these values into its operations and product development. The company's goal is to continue growing by creating products that resonate with consumers while promoting positive social and environmental impact.

Beaverton, OregonHeadquarters

1964Year Founded

IPOCompany Stage

Consumer Software, Social Impact, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Remote Work Options

Flexible Work Hours

Risks

Emerging sportswear brands increase competition through digital marketing and direct sales.

Rising raw material costs could impact Nike's profit margins.

Consumer backlash over labor practices could harm Nike's brand reputation.

Differentiation

Nike integrates electronics into footwear for active recovery, enhancing product innovation.

The company capitalizes on retro designs, appealing to nostalgic consumers.

Nike's strong brand loyalty is bolstered by high-profile athlete endorsements.

Upsides

Nike's partnership with Oaklands Wolves boosts brand visibility among younger demographics.

Significant investments indicate strong investor confidence in Nike's growth prospects.

Nike's recognition as a socially responsible stock appeals to environmentally conscious investors.

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