Customer Onboarding Specialist
FleetioSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Logistics, Automotive & TransportationIndustries
Requirements
Candidates should have 0 to 2 years of frontline operations experience in the supply chain or logistics industry, preferably with a diploma or equivalent in any field. Excellent leadership, communication, interpersonal, and negotiation skills are required, along with the ability to be a good team player and interact with all levels. Effective and efficient resource management skills are essential, and proficiency in Microsoft Office and Google Suite cloud software is necessary. Candidates should be open to doing both morning and night shifts.
Responsibilities
The Fleet Supervisor will monitor fleet performance of internal staff drivers and external main-contractor partners. They will manage daily driver outbound activity where parcels are handed over to drivers for outbound delivery and assist drivers in returning undelivered parcels upon route completion, including reconciling cash on delivery amounts. The supervisor will maintain discipline and attendance of drivers, plan and allocate routes to drivers, and ensure sufficient resources to fulfill fleet operation requirements. They will conduct investigations into driver misconduct, handle parcel exceptions such as missorted and damaged parcels, troubleshoot app-related issues that drivers are facing, maintain cleanliness and orderliness of the warehouse, ensure driver compliance with safety standards and procedures, and perform any other ad-hoc duties as assigned.
Skills
Leadership
Communication
Logistics
Supply Chain
Troubleshooting
Route Planning
Discipline
Investigation
Ninja Van
Technology-enabled logistics and delivery services
About Ninja Van
Ninja Van provides delivery services in Southeast Asia, catering to both businesses and individuals. The company focuses on creating a simple and efficient delivery experience through its technology platform, which enables real-time tracking of parcels and allows customers to schedule deliveries at their convenience. Ninja Van operates a wide network of drop-off and pick-up points to enhance accessibility. The company generates revenue by charging delivery fees based on parcel size, weight, and distance, and also offers additional services like cash on delivery. Unlike many competitors, Ninja Van emphasizes customer service and a user-friendly experience, making it a significant player in the region's logistics market.
Singapore, SingaporeHeadquarters
2014Year Founded
$947.9MTotal Funding
DEBTCompany Stage
Automotive & Transportation, Consumer GoodsIndustries
1,001-5,000Employees